Print Operations Service Representative - Vienna, United States - Navy Federal Credit Union

Navy Federal Credit Union

Verified Company

Vienna, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview
To coordinate print operation actions and provide customer service across division lines.

Responsibilities

Coordinates print operation actions to ensure efficient use of resources.
Receives Print requests and assigns to appropriate area
Monitors workinprogress and adjusts production plans and recommends staff assignments to ensure production plans, quality, and schedules conform to workload demands
Coordinates actions with respect to matters within the department and/or across divisional lines, including preparation and submission of the reproduction Annual Financial Plan, monthly board materials, policy/procedural documents, staff studies and reports
Prepares work orders and schedules jobs to meet requested delivery dates
Ensures Job pricing (Estimates) is done according to standards and ensures work order is completed according to customer requirements and job supplies are ordered by responsible staff
Oversees job completion and reporting is sent to Purchasing
Provides customer service through life cycle of print operation actions.
Coordinates with other areas of Navy Federal and serves as point of contact for NFCU Print Purchasers to answer questions and resolve issues related to job specifications, delivery schedules, and vendor supporting services (e.g., maintenance/service, materials, and supplies)
Maintains a working knowledge of offset and laser printing and bindery services
Researches and evaluates inquiries and complaints; resolves or arranges for resolution of requests and expedites
Follows up to ensure customer satisfaction
Reviews processes and procedures to improve the quality of operations.
Remains informed of new/developing printing technologies and techniques
Is aware of operational processes and makes quality inspections during various steps of each job
Compiles research data using the Print Shop Management Information system and prepares summaries, analyses, reports, charts and graphs for benchmarking purposes
Performs other related duties as assigned.

Qualifications

Knowledgeable of various bindery operations
Experience with printing management information software, spreadsheet and word processing software
Demonstrated ability to exercise initiative and judgment and to work independently and as a team member
Effective interpersonal skills and ability to deal diplomatically with NFCU officials, staff, professional/business contacts and work effectively with all levels of the Navy Federal workforce
Effective planning, time management, problem solving and organizational skills
Effective verbal and written communication skills

Desired Qualifications

Education with course concentration in printing, business graphics or related technical discipline
Knowledge of Navy Federal Credit Union its organization, operations, policies, and procedures

Hours:
Monday - Friday, 7:30AM - 4:00PM

Locations:820 Follin Lane Vienna, Virginia 22180

About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us.

We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions.

And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives.

Together, we can make it happen.

Don't take our word for it:

Military Times 2022 Best for Vets Employers
WayUp Top 100 Internship Programs
Forbes 2022 The Best Employers for New Grads
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For
Computerworld Best Places to Work in IT
Ripplematch Campus Forward Award
Excellence in Early Career Hiring
Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity:
Navy Federal values, celebrates, and enacts diversity in the workplace.

Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.

EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.