- Conducts internal audits and review of WBC program files to include job seeker training, supportive services, operational, regulatory and specialty audits.
- Proficient understanding and current knowledge of all WBC policies and programs to provide audit findings that will increase State compliance and efficiency; provide related technical assistance, support and training.
- Assist and advise WBC team members, as necessary, to resolve file audit concerns and non-routine issues to ensure timely completion.
- Ability to communicate clearly and concisely both verbally and in writing.
- Ensures confidentiality of all program files and records, maintaining compliance with Federal, State, and county regulations, guidance, policies, and procedures.
- Complete assignments in various data bases such as, but not limited to, Colorado Benefits Management System (CBMS), Ultimus, EDOCs, CUBS, and Connecting Colorado.
- Ability to learn and adapt to new data systems and requirements.
- Organizational skills; ability to manage multiple assignments simultaneously and meet deadlines.
- Work flexible hours at any Adams County location as required to meet the business need. Locations are in Westminster, Brighton and North Aurora areas.
- Performs other duties and responsibilities as required.
- Demonstrated ability with PC's, MS Office, Internet skills, keyboarding skills, and ability to operate office equipment.
- Demonstrate effective interpersonal and communication skills with customers, co-workers, and other team members at all levels.
- Demonstrate proper phone and email etiquette.
- Ability to use critical thinking methods to prioritize, make analytical decisions and problem solve.
- Ability to follow instructions to complete clear and concise reports.
- Ability to interact with diverse cultures, populations and individuals with multiple barriers.
- Ability to effectively interpret and communicate WBC and County directives and procedures; ability to follow oral and written instructions, procedures, policies, and regulations.
- Establish, maintain, and foster positive and harmonious relationships with those contacted in the course of work.
- Experience:
- Two years related experience in working with workforce development, case management, training, vocational rehabilitation or related field.
- Experience in an employment center or similar professional work environment is highly desirable.
- Bilingual in English and Spanish is preferred but not required.
- Experience with Connecting Colorado and CBMS highly desirable.
- Proficient in Microsoft Office (MS Word, MS Excel, MS PowerPoint).
- Experience working with businesses, employers, community partners, low income, unemployed, under-employed and/or diverse populations is preferred.
- Education and Training:
- Bachelor's degree from an accredited college or university with major course work in Human Services, Career Counseling, Educational/Guidance Counseling or a related field.
- OR
- Demonstrated two years of experience related to the Essential Duties, Knowledge, Skills and Abilities may be substituted.
- License and Certificate: Must possess, or have the ability to obtain, a valid Colorado driver's license.
- Background Check: Must pass a criminal background check.
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