Customer Service and Onboarding Rep - Oak Brook, United States - RedSail Technologies

RedSail Technologies
RedSail Technologies
Verified Company
Oak Brook, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Here at BestRx Pharmacy Software, a RedSail Technologies LLC company, we are all about empowering independent pharmacies to succeed in the competitive pharmacy marketplace.

Since 1985, we have been industry innovators with our solutions-based approach and powerful suite of intuitive pharmacy software.


What You'll Do:


  • Respond to incoming customer calls promptly and professionally.
  • Coordinate and manage customer installations and appointments effectively.
  • Act as the primary liaison for assigned pharmacies, ensuring clear communication, and addressing any concerns throughout the implementation process.
  • Conduct remote installations of pharmacy software and configure associated hardware as necessary.
  • Proactively reach out to existing customers to inform them about software updates and enhancements.
  • Thoroughly document call information and project details for future reference.
  • Collaborate with other departments to resolve inquiries and escalate issues as required.
  • Offer virtual troubleshooting assistance to customers when needed.

What We're Looking For:


  • High school diploma or GED equivalent.
  • At least 1 year of experience in customer service or a call center environment.
  • Proficiency with the Windows operating system.
  • Basic knowledge of printer troubleshooting.
  • Comfortable with technology and a quick learner.
  • Excellent written and verbal communication abilities.
  • Strong multitasking, critical thinking, and problemsolving skills.
  • Ability to work effectively both in a team and independently.
  • Dependable and eager to learn new skills.

Benefits of Joining the BestRx Team:
BestRx offers its team members many benefits and advancement opportunities, including:


  • A Hybrid-Schedule (after the first 90 days of employment)
-
Friendly Work Environment

  • Major Holidays &
    Paid-Time Off:

  • Health, Dental, and Vision Benefits (Benefits start on the first day of employment.)
-
Life Insurance:

  • 401(K)
    Retirement Contribution (Eligibility starts first day of employment)
  • Incentive Opportunities
-
Growth Opportunities
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