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Draper

    Customer Support Specialist - Draper, United States - SimpliVerified

    SimpliVerified
    SimpliVerified Draper, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    Simpliverified is a leading Background Check and software services company serving over 3,000 customers nationwide. This role is pivotal within our organization, acting as the primary interface between our esteemed clientele and our team. As the first point of contact, you will handle incoming calls and manage support emails, ensuring seamless resolution of queries and concerns. Moreover, you will proactively identify and address potential inefficiencies, demonstrating foresight and initiative in enhancing customer experience.
    We aim for our customers to be excited to reach out to our office, confident in your ability to deliver effective solutions. Your role is crucial in leaving them feeling relieved and grateful after each interaction.A comprehensive understanding of our software is imperative to provide adept support. If you possess a knack for swiftly and accurately grasping software functionalities, coupled with excellent communication skills and a commitment to delivering optimal resolutions, we encourage you to apply for this opportunity.
    • Attendance is of utmost importance.
    • This position is NOT remote. Our office is located in Draper, UT 84020.
    • Our lively culture makes this a friendly and welcome workplace.
    • The 6 Major National Holidays are paid time off.
    • You will receive 10 PTO days per year.
    • You will have access to bad weather hours during the winter months.
    • Complimentary snacks and beverages are provided in the office.

    Pay and perks:
    • Pay is $21.50 per hour
    • Huge potential to grow and advance in your career. (We grew 300% last year).
    • Weekly pay
    • Insurance Available

    TrainingDue to the important nature of this role, you will undergo comprehensive cross-training in three additional departments. The objective is to ensure that any client inquiry can be addressed promptly and efficiently by a single point of contact - you. These departments include criminal research/processing, verifications, and occupational health.
    Responsibilities:
    • Gain knowledge of our software system to facilitate new customer setup and provide assistance to our clients and applicants over the phone.
    • Maintaining quick response time with phone calls and emails.
    • Resolving customer complaints or escalating complex issues to higher levels of support when necessary.
    • Collaborating with other departments, to ensure seamless customer interactions.
    • Striving to meet or exceed customer satisfaction and retention goals.
    • Other clerical or office tasks our team needs assistance with.

    This position requires attention to detail and effective communication skills when interacting with customers. If you're interested, please submit your resume. We'll reach out for an interview to assess mutual fit. Additionally, we'll send a behavioral assessment, which helps us understand your cognitive strategies. While there are no right or wrong answers, it assists us in determining if the role aligns with your preferences. We prioritize your happiness and find a good fit 90% of the time based on our behavioral index. Please note, this is not a call center environment. We collaborate with HR departments, fostering kind and reasonable interactions.

    Schedule:
    • 8-hour shift
    • Day shift
    • Monday to Friday


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