Help Desk Technician - Indianapolis, United States - Cordant Health Solutions

Cordant Health Solutions Indianapolis, United States

2 weeks ago

Description

About the Organization
Cordant Health Solutions
• has over 29 successful years as a highly recognized leader in the toxicology industry, providing solutions for clinicians, criminal justice agencies and treatment providers involved with substance use disorder and criminal justice cases.

We are looking for highly motivated and compassionate individuals who want to be part of our organization's dedication to making a difference in the lives of those we serve

Cordant's testing protocols and digital case-management tools allow us to provide accurate and actionable results, helping clients become more efficient and effective in monitoring patient adherence, reduce risk, and support participants so they achieve success in their program goals.

At Cordant Health Solutions
• , we are made up of motivated and compassionate team members who are all part of the solution

Location
Indianapolis, IN

Full-Time/Part-Time
Full-Time

Description

Position Summary:

This position oversees the help desk tickets and the issuing of new equipment.

The Help Desk Technician reports to Client Implementation Manager.

Essential Functions:

Provide hardware and software support - In an efficient and professional manner assist user issues like the following:

Windows and software knowledge/troubleshooting.
Use Bomgar Remote Support to diagnose and troubleshoot Remote users.
Interface with Dell to provide warranty support on systems.
Installation of operating systems and other standard software for new systems or re-imaging both onsite and remote.
Understanding how to troubleshoot issues with: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
Basic understanding of DHCP / DNS, Active Directory, wireless connectivity / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
Work with the network team on basic troubleshooting and tasks.
Experience troubleshooting O365, MS Office, MS Teams is preferred.
Management of asset Inventory and detailed record keeping is essential.
Some lite Cell phone support.
Deployment, collection, keeping inventory.
Resetting and wiping.

Customer Service - Assist users in a prompt and courteous manner through the following methods:

All Ticket Support using Manage Engine (Ticket Platform).
Incident: Various troubleshooting scenarios on end-user devices.
Task: Deployment, Collection, and configuration of end-user devices.
Email through O365 Mail.
Knowledge of Microsoft Outlook is a plus.
Chat platforms. MS Teams.
Calls made through Webex Calling.
Video Conferencing through MS Teams.

Special Projects - Various tasks and other non-technical responsibilities will be required such as the following:

Provide Technical training to users through video conferencing or in person.
Create Technical documentation.
Verify and test new software and/or processes.
Assist with placing technical signage around the office when needed.

Additional Duties:

Special projects as assigned
All other duties as assigned

Education and Experience:

High school diploma or equivalent

Knowledge, Skills, and Abilities:

O365
MS Teams
VPN
Windows

Training Plan:

New Hire Onboarding

Physical Requirements:

Light to moderate physical effort (lift/carry up to 25 lbs.) -Heavier weights with assistance
Sitting & standing for long periods of time
Repetitive motions and/or prolonged computer use
Working at a fast pace, subject to many interruptions and both physical and mental stress

Benefits

Cordant supports our employees by providing a comprehensive benefits package to eligible staff (per state regulations) that includes: Medical, Dental, Vision Insurance, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA) Paid Time Off (PTO) accruing on day 1, Volunteer Time Off (VTO), Paid Holidays, 401(k) with Company Match, Employee Assistance Program (EAP), Short Term and Long-Term Disability (STD/LTD) and Company Paid Basic Life Insurance.#LAB123

EOE Statement
Cordant Health Solutions is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.

This position is currently accepting applications.

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