- Serve as the first point of contact for incoming client support requests via phone, email, or ticketing system.
- Respond promptly to alerts and incidents reported by monitoring tools or clients.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Escalate complex issues to appropriate technical teams while maintaining ownership of client communication.
- Document all support activities, resolutions, and client interactions accurately in the ticketing system.
- Provide guidance and education to clients on best practices and system usage.
- Collaborate with internal teams to improve processes and enhance client experience.
- Experience with ticketing systems and remote troubleshooting tools.
- Familiarity with networking fundamentals (TCP/IP, DNS, VPN).
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills and ability to manage multiple priorities in a remote setting.
- Certifications such as CompTIA A+, Network+, or similar.
- Experience with cloud platforms (Microsoft 365, Google Workspace) and remote support tools.
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IT Support Desk Professional - Louisville - Central Business Systems
Description
Job TypeFull-time
Description
Central Business Systems, Inc. is seeking a dedicated and customer-focused Support Desk professional to join our team. This role is high-visibility as it serves as the primary point of contact for client support needs.
The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues and ensuring client satisfaction.
Key ResponsibilitiesQualifications:
Education:
Degree in Information Technology, Computer Science, or related field (or equivalent experience) preferred, but not required.
Experience: 1-2 years in a technical support or help desk role.
Technical Skills:
Basic knowledge of Windows and/or macOS environments.
Qualifications:
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Member Experience Associate
Part time Only for registered members Louisville
-
Information Technology Help Desk
Only for registered members Louisville
-
Guest Service Agent
Only for registered members Louisville
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Guest Service Agent
Only for registered members Louisville
-
MyChart Help Desk Analyst
Full time Only for registered members Louisville
-
Night Auditor
Only for registered members Louisville
-
Night Auditor
Only for registered members Louisville
-
Front Desk Associate –
Only for registered members Louisville
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Front Desk Supervisor
Only for registered members Louisville
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Senior Desktop Support Technition
Only for registered members Louisville
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IT Service Desk Analyst
Only for registered members Louisville
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service desk department manager
Full time Only for registered members Louisville
-
Front Desk Supervisor
Only for registered members Louisville
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Front Desk Coordinator
Only for registered members Louisville
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Receptionist/Front Desk
Full time Only for registered members Louisville
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Information Technology Support Specialist
Only for registered members Louisville
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IT Service Desk Analyst
Only for registered members Louisville
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Night Auditor
Only for registered members Louisville
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Office Manager
Full time Only for registered members Louisville
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Front Desk Agent
Only for registered members Louisville
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Helpdesk Analyst
Only for registered members Louisville