IT Support Desk Professional - Louisville - Central Business Systems

    Central Business Systems
    Central Business Systems Louisville

    10 hours ago

    $40,000 - $60,000 (USD) per year
    Description
    Job Type
    Full-time
    Description
    Central Business Systems, Inc. is seeking a dedicated and customer-focused Support Desk professional to join our team. This role is high-visibility as it serves as the primary point of contact for client support needs.

    The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues and ensuring client satisfaction.

    Key Responsibilities


    • Serve as the first point of contact for incoming client support requests via phone, email, or ticketing system.
    • Respond promptly to alerts and incidents reported by monitoring tools or clients.
    • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
    • Escalate complex issues to appropriate technical teams while maintaining ownership of client communication.
    • Document all support activities, resolutions, and client interactions accurately in the ticketing system.
    • Provide guidance and education to clients on best practices and system usage.
    • Collaborate with internal teams to improve processes and enhance client experience.
    Requirements


    Qualifications:


    Education:
    Degree in Information Technology, Computer Science, or related field (or equivalent experience) preferred, but not required.

    Experience: 1-2 years in a technical support or help desk role.


    • Experience with ticketing systems and remote troubleshooting tools.

    Technical Skills:
    Basic knowledge of Windows and/or macOS environments.


    • Familiarity with networking fundamentals (TCP/IP, DNS, VPN).
    • Strong problem-solving and analytical abilities.
    • Excellent verbal and written communication skills and ability to manage multiple priorities in a remote setting.
    Preferred

    Qualifications:


    • Certifications such as CompTIA A+, Network+, or similar.
    • Experience with cloud platforms (Microsoft 365, Google Workspace) and remote support tools.

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