Helpdesk Analyst - Louisville
3 weeks ago
Job summary
The position is responsible for providing first level support and troubleshooting for every manager and team member that calls or chats with the Restaurant Service Desk.Responsibilities
- Analyze and resolve hardware, software and operational issues within our service level agreements
- Maintain a basic understanding of operational procedures
- Log all incidents into an Incident Management System with clear, concise language
- Achieve an on target or above rating on quality, service, and productivity metrics
Job description
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