- Act as the main point of contact for customers concerning suspected fraudulent activity through calls and emails.
- Conduct thorough intake interviews with customers and stakeholders to gather detailed information on fraudulent activities.
- Mitigate fraud activities by investigating and addressing potential incidents, as well as executing necessary recovery efforts.
- Maintain detailed case files consistently and accurately, ensuring all essential information and evidence are well-documented.
- Generate and submit Questionable Activity Reports (QARs) for fraudulent transactions.
- Utilize fraud detection systems to analyze transactional data, identify patterns, and assess potentially fraudulent activities.
- Investigate suspicious transactions by examining customer account history, reviewing data, and verifying information from various sources.
- Collaborate with internal stakeholders like the fraud prevention team, customer service, compliance, and legal departments to gather additional information and coordinate investigations.
- Keep customers informed about the progress of their fraud investigations and provide updates and resolution timelines.
- Profound understanding of fraud prevention techniques, investigation procedures, and regulatory compliance.
- Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols is advantageous.
- Exceptional analytical and problem-solving skills, with the ability to interpret complex data and identify patterns.
- Strong organizational and communication skills, both verbal and written.
- Ability to work independently, prioritize tasks, and meet deadlines effectively.
- Knowledge of fraud detection processes, tools, and techniques.
- Possession of professional certifications like Certified Fraud Examiner (CFE) is a bonus.
- Fluency in Spanish is a plus.
- Uphold confidentiality at all times.
- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Company-paid Life Insurance
- Tuition Reimbursement
- Fitness Reimbursement
- Paid Time Off
- Volunteer Leave
- Paid Holidays
- Plus many more employee perks & incentives
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Fraud & Loss Prevention Analyst I - Houston, United States - Sunflower Bank
Description
Job Title: Fraud & Loss Prevention Analyst I at Sunflower Bank, N.A.
Location: Houston, TX
Sunflower Bank, N.A. is in search of a skilled individual with strong motivation to join their team as a Fraud & Loss Prevention Analyst I. In this role, you will be responsible for investigating various types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. You'll engage with customers, handle intake processes, conduct investigations, and liaise with internal teams. Your main goal will be implementing fraud mitigation measures and working towards recovering fraud losses.
Preferred Education / Experience:
Compensation will be based on expertise, skills, experience, and location.
Sunflower Bank offers exceptional employee benefits, including:
Joining our team means being part of a company that goes beyond banking for its customers. We aim to be the financial cornerstone of their lives, and it all starts with our team.
