Customer Service Representative - Logansport, United States - Small Parts

Small Parts
Small Parts
Verified Company
Logansport, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

DESCRIPTION:


You will be the primary interface between Small Parts and its' customers for all activity from receipt of an order through the shipment of related parts and products currently in production.


AN OVERVIEW OF WHAT YOU'LL BE DOING

Manage Customer Relationships & Demand

  • You will ensure all customer orders are entered properly including quantity, price, and due date.
  • Work through order level customer issues including lead time breaches, minimum order quantity violations, price disputes, and more.

Forecast Review

  • Develop quarterly demand forecasts for repricing and production planning.
  • Identify and communicate changes in order patterns that could lead to supply risks.

Issue Resolution

  • Participate in Corrective Action Process and continuous improvement initiatives.

Expedites & Special Delivery

  • Manage expedited orders and special delivery requests with a focus on meeting customer requirements.

SKILLS & ABILITIES

Required:


  • Computer Literacy
  • Written & Verbal Communication skills
  • Detailoriented
  • Can develop and maintain relationships.

Preferred:


  • Leadership skills
  • Customer Service experience
  • Bilingual-Spanish
  • Problem Solving skills
  • Judgement and decisionmaking skills

QUALIFICATIONS
Bachelor's degree preferred or equivalent experience

  • This is a growth position with expectations of development into sales, marketing & leadership roles._
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