Research Operations Associate - New York, United States - Understood

Understood

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Understood:

Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive.

Having a shared commitment to our values is a key factor in any hire we make.

We have five core values:

Continuously learn.
Act with intention.
Champion difference.
Inspire change.
Grow together.

Come be part of an organization with an entrepreneurial spirit that's helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential.

Who you are:

We are looking for an entry-level
Research Operations Coordinator to support our Brand Research & Strategy and User Research Teams.

You will be
reporting into the Associate Director, User Research.

This role will include owning the set-up, recruitment, incentives, and overall management of research projects and other logistics for the team, for both upstream qualitative interviews and for downstream UX interviews.

Typically, we conduct research with a parent or caregiver of a child who learns and thinks differently, or individuals who have learning and thinking differences themselves.

Conversations can be challenging and emotionally charged, so it is important that participants are appropriately sourced and primed ahead of time.

Research is only as good as the people we speak to, so the broader team relies on the success of this role.

This is a hybrid opportunity, which requires three (3) days per week in our NYC office.

What you'll do:

Owning the daytoday management and coordination of research projects, including sourcing, screening, and scheduling research participants, as well as related communications and research incentive payments (done via digital platforms)
Owning project setup across platforms experience with/knowledge of User Interviews, Lookback, Dovetail, Survey Monkey a plus
Organizing participant data in Excel/Google Sheets and our project management systems
Arranging Google Calendar eventing and updating relevant stakeholders of current research project events
Preparing data for analysis, including downloading and tagging transcripts and survey responses

Must-haves:

You have 12 years experience (internships, school jobs included) in Research, a customer or clientfacing role and/or project management
You preferably have qualifications in a human behavior related field, such as Psychology, Sociology, Anthropology, Marketing and Communication, Behavioral Sciences, Economics or relevant experience
Committed to embodying and being a steward of our commitment to diversity, equity, inclusion, and belonging

Nice-to-haves:

You are motivated to improve the lives of the people who learn and think differently, and the people around them, and are willing to empathize with their experience
You believe in the value of qualitative research and have a clear understanding about why recruiting quality participants is so important
You are eager to learn about research methodologies, tools, and approaches
You are organized and detailed oriented, you can manage multiple projects at the same time
You are a curious, critical and conceptual thinker that is open to learning, growing and being proven wrong

The base salary range for this role is minimum $70,000 - $85,000 maximum, depending on years of experience and qualifications.

We offer a comprehensive benefits package that supports wellness for our team members and their families. You can learn more about our benefits and offerings.

Commitment to diversity, equity, and inclusion: