Front Desk Agent - Corpus Christi, United States - Homewood Suites Corpus Christi

Homewood Suites Corpus Christi Corpus Christi, United States

6 days ago

Description

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Homewood Suites Corpus Christi

5201 Crosstown Expressway/SH 286 Corpus Christi, TX 78417

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Front Desk Agent

4 days ago

Omni Hotels & Resorts Corpus Christi, United States

S are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, provi Front Desk, Agent, Omni, Hote ...
Front Desk Agent

5 days ago

MCR Hotels Corpus Christi, United States

· Front Desk Agent · Courtyard Corpus, 5133 Flynn Parkway, Corpus Christi, Texas, United States of America · Req #6120 · Friday, April 12, 2024 · The Front Desk Agent at the Courtyard by Marriott Corpus Christi is responsible for providing overall positive guest experience while ...
Front Desk Agent

1 week ago

Omni Hotels Corpus Christi, United States

Location: · Corpus Christi Hotel · Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless ch ...
Front Desk Agent

2 weeks ago

Omni Hotels Corpus Christi, United States

Location · Corpus Christi Hotel · Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choic ...
Front Desk Agent

1 week ago

Fairfield Inn & Suites Corpus Christi, United States

Job Description · Job DescriptionWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. · Responsibilities: · Register and assign rooms to guests · Confirm phone and online rese ...
Front Desk Agent

4 days ago

Highgate Hotels Corpus Christi, United States

Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
Front Desk Agent

5 days ago

MCR Hotels Corpus Christi, United States

Front Desk Agent · TownePlace Suites Corpus, 6701 South Padre Island Drive, Corpus Christi, Texas, United States of America · Req #6249 · Monday, April 22, 2024 · The Front Desk Agent at the TownePlace Suites by Marriott Corpus Christi is responsible for providing overall positiv ...
Assistant Store Manager

6 days ago

Extra Space Storage Corpus Christi, United States

As an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. · Extra Space Storage is the largest self-storage company ...
Night Auditor

5 days ago

MCR Hotels Corpus Christi, United States

· Night Auditor · Hilton Garden Inn Corpus, 6717 S. Padre Island Dr, Corpus Christi, Texas, United States of America · Req #5937 · Tuesday, March 26, 2024 · At the Hilton Garden Inn Corpus Christi, the Night Auditor is responsible for the preparation and disposition of all Night ...
patient care technician

1 week ago

Fresenius Medical Care North America Corpus Christi, TX, United States

**PURPOSE** **AND** **SCOPE:** · Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance ...
Night Auditor

5 days ago

MCR Hotels Corpus Christi, United States

Night Auditor · TownePlace Suites Corpus, 6701 South Padre Island Drive, Corpus Christi, Texas, United States of America · Req #6207 · Thursday, April 18, 2024 · The Night Auditor at theTownePlace Suites Corpus Christi is responsible for the preparation and disposition of all Nig ...
night audit

1 week ago

Texas Western Hospitality Group Portland, United States

Job Details · Job Location · TownePlace Suites Portland - Portland, TX · Position Type · Part Time · Job Shift · Graveyard · Description · Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily ...
Beachfront Resort Office Manager

1 week ago

Condominium Consulting Management Services CCMS LLC Port Aransas, United States

This position is located in Port Aransas TX at a Beachfront Condominium Resort. Condominium Resort Office Manager maintains a highly visible profile with all guest, owners and staff. Willingly opens lines of communications with owners, guests and staff and solicits ideas for impr ...
Condo Resort Office Manager

2 days ago

CCMS LLC Port Aransas, United States

Job Description · Job Description This position is located in Port Aransas TX at a Beachfront Condominium Resort. · Condominium Resort Office Manager maintains a highly visible profile with all guest, owners and staff. Willingly opens lines of communications with owners, guests a ...