- Handles incoming calls regarding customer account questions and performs callbacks on accounts as required.
- Processes routine over the phone payments for customers.
- Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods.
- Proficiently relay information to customers relating to interest, statements, and other account questions.
- Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions.
- Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks.
- Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management.
- Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
- Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience.
- Strong computer skills including Word, Excel, Internet, email.
- Professional phone presence and excellent verbal and written communication skills.
- Strong persuasion and negotiation skills.
- Able to handle stressful conversations with tact and diplomacy to yield the desired results.
- Strong typing skills.
- Strong attention to detail.
- Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.
-
Account Servicing Specialist
1 week ago
Foundation Finance Rothschild, United States:About Foundation Finance:Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lend ...
-
Account Servicing Specialist
1 week ago
Foundation Finance Company, LLC Rothschild, United States: · About Foundation Finance: · Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spect ...
-
Account Servicing Specialist
2 weeks ago
Foundation Finance Company, LLC Rothschild, United States: · About Foundation Finance: · Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spect ...
-
Account Servicing Specialist
2 weeks ago
Foundation Finance Company, LLC Rothschild, United States: · About Foundation Finance: · Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spect ...
-
Customer Service Specialist
2 weeks ago
Foundation Finance Company, LLC Rothschild, United States: · About Foundation Finance: · Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spect ...
-
Customer Service Specialist
1 week ago
Foundation Finance Company, LLC Rothschild, United States: · About Foundation Finance: · Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spect ...
-
Customer Service Specialist
5 days ago
Foundation Finance Company, LLC Rothschild, United States Part time: · About Foundation Finance: · Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spect ...
-
Service Specialist
2 weeks ago
Ecolab Wausau, United StatesEstablish effective working relationships with a variety of customers and partner with them on best practices to identify and solve pest elimination needs. Maintain expertise in Ecolabs product/service offerings and industry conditions, to enhance Specialist, Service, Retail, Ben ...
-
Customer Service Merchandiser Specialist
2 weeks ago
FRITO LAY Wausau, United StatesCountry: · United States of America · State: · Wisconsin · City: · Wausau · Zip Code: · 54401 · Job Category: · Merchandiser · Req ID: · 420125 · Is Full Time?: · Yes · Employment Type: · Employee · Pay Rate: · $22 / hour · Work Schedule: · 3 AM start time until completi ...
-
Customer Service Merchandiser Specialist
1 day ago
FRITO LAY Wausau, United StatesCountry: · United States of America · State: · Wisconsin · City: · Wausau · Zip Code: · 54401 · Job Category: · Merchandiser · Req ID: · 433601 · Is Full Time?: · Yes · Employment Type: · Employee · Pay Rate: · $22 / hour · Work Schedule: · 4 am start time · 40 hours/ w ...
-
Senior Imaging Service Specialist
1 week ago
Renovo Solutions Wausau, United StatesSummary: · A Senior Imaging Service Specialist (SISS) performs and documents planned maintenance and repair of medical diagnostic imaging equipment and associated systems under the supervision from service management to perform the required duties. The SISS must possess and demo ...
-
Nursing specialist in outpatient care
2 weeks ago
Omega Dynamics Marathon, United StatesTasks · Nursing specialist in outpatient care (m/f/d): Well taken care of at home Are you looking for a special task? A job that not only enriches the daily lives of others, but also gives meaning to your own life? Then we have just the thing for you: Join our team as an examined ...
-
Service Specialist
1 week ago
Church Mutual Insurance Merrill, United StatesService Specialist Job Locations US-WI-Merrill ID Category Customer Service/ Support Type Regular Full-Time Introduction Looking to join a vibrant organization that makes a difference? At Church Mutual, we Stand for Good: Our work is powerfu Customer Service, Specialist, Account ...
-
Resident Physician
2 weeks ago
BlueNova Industries Marathon, United StatesWe are currently seeking a resident physician in training to become a specialist in internal medicine for our client. The hospital, which is a major healthcare provider, treats over [number] patients annually in 20 different medical fields. Located in beautiful Brandenburg, the t ...
-
Senior IT Expert in SD Reporting
1 week ago
Radiant Innovations Wausau, United StatesAs the primary digitalization partner of the German Armed Forces, we provide stable, secure, and efficient IT services both domestically and internationally, from basic operations to the operational level, contributing to the continuous improvement of the leadership and operation ...
-
Pedagogical specialists m/f/d for night standby
2 weeks ago
Stellar Innovations Marathon, United StatesThe Children and Youth Welfare Association Sonnenhof in Feuchtwangen offers residential and outpatient services for children, adolescents, and families. · For our therapeutic residential groups, we are currently looking for · Pedagogical Professionals m/f/d · for night shifts. ...
-
Service Specialist
1 week ago
Church Mutual Insurance, S.I. Merrill, United StatesIntroduction · Looking to join a vibrant organization that makes a difference? · At Church Mutual, we Stand for Good: Our work is powerful, inspiring and meaningful because we serve those who serve others. We specialize in insuring purpose-driven organizations, leading the way i ...
-
Service Specialist
1 day ago
Church Mutual Insurance, S.I. Merrill, United StatesIntroduction · Looking to join a vibrant organization that makes a difference? · At Church Mutual, we Stand for Good: Our work is powerful, inspiring and meaningful because we serve those who serve others. We specialize in insuring purpose-driven organizations, leading the way i ...
-
Service Specialist
4 days ago
Church Mutual Insurance, S.I. Merrill, United StatesIntroduction · Looking to join a vibrant organization that makes a difference? · At Church Mutual, we Stand for Good: Our work is powerful, inspiring and meaningful because we serve those who serve others. We specialize in insuring purpose-driven organizations, leading the way i ...
-
Mortgage Servicing Specialist
5 days ago
CoVantage Credit Union Antigo, United StatesDo you have an interest in learning about mortgages? Are you looking for a role that offers variety and the opportunity to make a meaningful impact in members' lives? If so, come join CoVantage Credit Union's Mortgage team as a full time Mortgage Servicing Specialist We are a fun ...
Customer Service Specialist - Rothschild, United States - Foundation Finance Company, LLC
Description
:About Foundation Finance:
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.
Overview:Customer Service Specialist Description & Duties:
The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services.
Duties may include, but are not limited to:
Responsibilities:The Ideal Candidate:
Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.
Qualifications:Minimum Qualifications:
USD $ USD $19.00 /Hr.
Working Conditions:
Working Conditions:
Office environment with significant time spent sitting, typing and talking on the telephone.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Remote Work:Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AK, AZ, AR, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.