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Surgical Scheduler - Winter Park, United States - National Spine & Pain
Description
Job Description
Job DescriptionDescription:Position Summary
The Surgical Coordinator is responsible for the timely and efficient scheduling of patients designated for surgical procedures to be performed by NSPC physicians.
Duties and Responsibilities
· Schedules, reschedules, and cancels onsite surgical procedures properly and according to established NSPC guidelines.
· Obtains and records patient demographics, insurance information, and all other pertinent details accurately in new and current patient charts to guarantee proper medical care and accurate claim payments.
· Communicates pre-surgery instructions accurately to scheduled patients.
· Interfaces with appropriate staff to ensure a cohesive working relationship in providing patient care services.
· Enters notes/special instructions needed for scheduling in the electronic medical record (EMR) system.
· Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
· Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
· Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
· Confirms patient's insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
· Ensures patients have proper medical clearance and pre-surgical testing as needed.
· Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
· Ensures completion of assessment for advance directive, including DNR when applicable.
· Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
Requirements:· High school diploma or general education degree (GED) equivalent.
· CPR/BLS certification is a plus.
· At least one year of related administrative experience and/or training, preferably in a healthcare environment.
· Excellent patient care skills and awareness of the legal implications of work and words in healthcare.
· Knowledge of business/healthcare operations and standards of best practice, preferably those related to a specialty care provider.
· Knowledge of and experience with EMR and/or Electronic Practice Management systems and technologies.
· Proficiency with Microsoft Office suite, specifically Word and Excel.
· The capacity to work in a fast-paced and demanding environment, while demonstrating resourcefulness and proactivity.
· Excellent organizational/multi-tasking skills with acute attention to detail.
· Ability to provide outstanding customer service at all times by communicating effectively and professionally with a diverse population.
