Operations Assistant - Parkville, United States - Heavenly Cool
Heavenly Cool
Parkville, United States
Verified Company
2 weeks ago
Description
Key Responsibilities
- Schedule and dispatch technicians to service calls based on their availability and location.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Maintain accurate records of service calls, customer interactions, and technician schedules.
- Provide exceptional customer service and address any customer inquiries or concerns.
- Assist with administrative tasks and support other team members as needed.
Qualifications
- High school diploma or equivalent; additional education or training is a plus.
- Previous experience in a customer service or administrative role is preferred.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Proficiency in using scheduling software and Microsoft Office Suite.
Exceptional Benefits Offered
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA) (company contributions)
- Long Term Disability
- Paid Time Off
- Holiday pay
- Bereavement Leave
- Maternity/Paternity Leave
- Company Provided Equipmentl
Pay:
$ $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- Parkville, MD required)
Work Location:
In person
