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Customer Success Manager - Oklahoma City, United States - TechAlliance of Southwestern Ontario, London Economic Development Corporation
Description
Position Responsibilities & Essentialfunctions
Fields questions and direct
s
clients to
appropriate support
resources.
Assists
clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to
utilize
them for their individual needs and
goals
Maintains pre-established relationships with customer management. Demonstrates
expertise
in CDK products,
establishing
a reputation for being a trusted advisor.
Assesses client risk factors,
identifies
risk mitigation strategies to ensure continued success of CDK
applications/services
and new layered
opportunities
.
Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's
organization
.
Identifies
opportunities, creating a plan for addressing
needs
of clients.
Partners with Sales to become a key asset in helping grow the CDK business with the
client
Successfully
identifies
and implements strategies for
retaining
"at risk"
clients
Develops a productive working relationship with Lead CSMs; occasionally
assists
Lead CSMs where needed.
Seeks
and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
Provides project or program level support for
Customer migrations across
platforms
Utilizes
Totango
to document valued-added conversations & engagements with
clients
Qualifications
Minimum:
Minimum 4 years of client services,
marketing
or sales experience. B2B or outside sales or account management in a similar industry.
Ability to work and influence across all levels of the
client
Knowledge of CDK applications, services, and familiarity with automotive industry
K
nowledge of variable dealership operations or in training dealer
and/or client
staff
on software applications and process
Experience with
SalesForce
High sense of urgency. Handles high stress interactions and situations and
is able to
de-escalate appropriately using
empathy
Strong communication skills with peers as well as clients, both oral as well as written.
Ability to work as a team member with limited
supervision
Time management and completion of tasks to a definite deadline
Ability to travel to client
site
Preferred:
Familiarity with CDK's org structure, solutions,
implementation
and service models
SaaS experience preferred but not
required
Experience using a CX
platform
Some automotive knowledge (Areas of the dealership and Dealer workflows)
Education/Experience
Minimum:
H
igh school diploma
Preferred:
BA/BS Preferred
3+ years of retail automotive experience
preferred
Compensation:
$65,000 - $85,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to:Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities.
We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries.
The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
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