- Software QA Service Delivery
- Oversee day-to-day and long-term software quality service delivery strategy using KPI's
- Oversee all software QA resources – ensure all testing needs are well planned, properly resourced according to time/budget
- Lead strategy to ensure testing services are adequately provided for major & minor releases, patches/break fix, and ongoing maintenance & upgrades
- Build depth in domain for all types of software QA – including but not limited to business application, digital technologies, core guest technologies (ticketing, POS, access control, etc), platform technologies, and business intelligence/data/AI applications
- Software QA Strategy
- Lead and oversee the software testing strategy for all UDX applications globally – mobile, web, desktop, IoT
- Develop, enforce, and oversee deployment consistent testing techniques and tools
- Be the champion for hyper efficient and fast testing processes.
- Author and manage the software quality assurance artifacts and ensure adherence and compliance with standards
- Develop and adapt solution testing approaches that provide UDX with industry best outcomes; contribute to the software engineering quality organizations
- Ensure positive trend in key testing performance indicators of global application portfolio & support the delivery of UDX technology portfolio; support efforts to simplify and rationalize
- Cross-Team Collaboration, Team Culture, Staff Development
- Lead and mentor direct reports/team members in day-to day management and administration of UPR digital transformation
- Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking
- Promote working culture of accountability and technology depth to support Universal's physical and virtual business aspirations
- Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization
- Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
- Bachelor's degree is required.
- Advanced degree preferred.
- Undergraduate degree (preferred) in engineering, technology, analytics or related fields.
- 10+ years in progressive technology delivery and implementation:
- 10+ years experience in software engineering & quality across custom developed software & off-the-shelf solutions; mobile, web, desktop, and IoT
- Demonstrated technical ability and proficiency in hands on testing automation, test-drive development, and CI/CD integration
- Demonstrated experience leading large distributed testing teams (over 100 engineers) through KPI's and processes
- Demonstrated experience with application/technology simplification & rationalization in legacy environments; previous experience in "bi-modal" technology environments that combine digital/agile with enterprise/monolithic applications
- Experience in executive communication, relationship building and decision making; expert at stakeholder and partner management
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Director, Software Quality Assurance - Orlando, United States - Universal Orlando
Description
Job Description
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.
JOB SUMMARY:The Director, Software Quality Assurance is a key global leadership role responsible for overseeing the strategy, framework & methodology, tooling, automation, and service delivery of the quality assurance (QA) of UDX's software applications & technology platforms. This individual is the senior technology leader tasked with developing and executing comprehensive software testing approaches for a combination of custom developed & off-the-shelf guest facing & internal software and data/BI/AI solutions (mobile, web, desktop, IoT). This role manages a large testing team of QA leads & engineers globally towards KPI driven software quality & test-driven development culture that supports multiple domains & technologies.
This hands-on leader uses a combination of automated and manual testing techniques that ensure unit/functional testing, system integration testing, performance testing, regression testing, and security testing is done with highest quality in a bi-modal technology ecosystem. This role will partner closely within Digital Technology/engineering, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO, data science; business divisions; and functional support partners like Finance, Sourcing, and HR.
MAJOR RESPONSIBILITIES:This position requires frequent domestic & international travel.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE
Director, Software Quality Assurance professionals in Orlando
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