- Delivers and maintains a maximum level of service.
- Contributes to company-wide communication and best practices.
- Keeps informed of all new developments within the department.
- Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Assigns guest accommodations in accordance with current procedures.
- Creates envelopes and Guest Keys ; Other duties may apply when requested via host
- Maintains open communication with VIP Services Agents and Managers to ensure our guest experience is seamless.
- Thoroughly understands and adheres to proper preregistration, pre-approved Butler list credit, applying comps check-cashing, and cash handling policies and procedures.
- Checks out any vacant and clean (due out) rooms and changes statuses of rooms in the rack.
- Runs alert date reports.
- Reviews out-of-order and off-market rooms on a daily basis for validity.
- Answers incoming phone calls and responding to guest requests.
- Offers bell assistance to each guest upon arrival and departure and runs applicable reports to verify correct room rates.
- Handles assigned bank properly and performs account postings.
- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
- Accepts same day and advance reservations as required.
- Processes guest accounts upon check-out in an efficient and accurate manor.
- Coordinates with In Room Dining team members to make sure the Coffee, Tea and Snack Credenza is stocked and maintained. Serves our guests in a timely manner should they want a beverage or snack.
- Ensures Lounge Space and Front desk Area are maintained.
- Works with safety as a priority, and follows department and company safety standards.
- Maintains relevant knowledge of industry through continuing education and training.
- Perform other duties as assigned.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Must possess strong mathematical skills specific to position responsibilities.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Credit Check
- Criminal Background Check
- Drug Screen
-
VIP Agent
2 weeks ago
Seminole Gaming Hollywood, United StatesOverview · About Seminole Hard Rock Hotel & Casino Hollywood · Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unvei ...
-
vip agent
4 weeks ago
Seminole Gaming Hollywood, United StatesOverview · About Seminole Hard Rock Hotel & Casino Hollywood · Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unvei ...
-
Guest Services Agent
2 weeks ago
Tropic Ocean Airways Fort Lauderdale, United StatesJob Description · Job DescriptionGuest Experience Agent/Ramp Agent · Tropic Ocean Airways Guest Experience Agent/Ramp Agent will provide all necessary and required guest services including but not limited to baggage processing, gate check-in, greeting arriving guests, handling of ...
-
Guest Services Agent Intern
4 weeks ago
Tropic Ocean Airways Fort Lauderdale, United StatesJob Description · Job DescriptionFlorida Memorial University (FMU) Internship Opportunity · Internship Opportunity: · Guest Services Agent · Supervising Department: · Ground Operations · Target Program at FMU: · Those individuals currently on the pathway to a degree in the Aviati ...
-
Front Desk
2 weeks ago
Noble House Hotels and Resorts Fort Lauderdale, United States· Ready to work and have fun on Fort Lauderdale Beach? · THERE IS A $500 HIRING BONUS FOR THIS POSITION · We are excited that you are considering joining Pelican Grand Beach Resort · Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and ...
-
Front Desk Agent(Full time $15 an
3 weeks ago
Renaissance Fort Lauderdale Fort Lauderdale, United States Full timeJob Summary We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. BenefitsMedical benefit ...
-
Front Desk Agent
3 weeks ago
The Dalmar Fort Lauderdale, United States Full timeThe Wurzak Hotel Group is looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. · General Requir ...
-
Front Desk Supervisor
1 week ago
Wyndham Hotels & Resorts Fort Lauderdale, United States** Front Desk Supervisor** · Location: Plantation, FL, US, 33324 · Property Name: La Quinta by Wyndham Plantation - SW 6th Street Req Id: 17289 · **Job Summary** · The Front Desk Supervisor is responsible for assisting Front Office Management while providing attentive, courte ...
-
Fll Passenger Service Agent
1 week ago
Swissport International AG Fort Lauderdale, United StatesOverview: · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide ...
-
FLL Passenger Service Agent
1 week ago
Swissport International Ltd. Fort Lauderdale, United States Part timeOverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the ...
-
Front Desk Agent
3 days ago
Best Western Plus Oceanside Inn Fort Lauderdale, United StatesWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and ame ...
-
Guest Service Agent
17 hours ago
Kimpton Hotels & Restaurants Miami, United States Full timeJob Snapshot · Why We're Here · We believe heartfelt, human connections make people's lives better. Especially the people who work here. · Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique ...
-
Front Desk Supervisor
1 day ago
Hilton Sandestin Beach Miramar Beach, United StatesJob Description · Job DescriptionHilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood ...
-
Front Office Agent
4 weeks ago
Trump National Doral Miami Doral, United States Full timeEnsure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. EXAMPLE OF DUTIES:ESSENTIAL FUNCTIONS - Completes VIP registration process by inputting and retriev Office Agent, Office, Agent, ...
-
Overnight Front Office Agent
2 weeks ago
Trump National Doral Miami Doral, United States Full timeEnsure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. EXAMPLE OF DUTIES:ESSENTIAL FUNCTIONS Completes VIP registration process by inputting and retrievin Office Agent, Office, Agent, ...
-
Guest Relations Agent
2 days ago
InterContinental Hotels Group Miami, United States Full timeAbout us: · As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us t ...
-
Front Desk Agent
1 day ago
Opal Grand Resort Delray Beach, United StatesJob Description · Job DescriptionWe are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, ...
-
Office Assistant
2 weeks ago
KW Innovations Boynton Beach, United StatesJob Description · Job DescriptionIs organization your strong suit? Do you thrive on delivering exceptional customer service? Do you enjoy people and checking off the to-do list · Title: Office Assistant · Location: Boyton Beach, FL (In-Office) · Compensation: $48,000 - $50,000 pe ...
-
Assistant Front Office Manager
1 week ago
The Elser Hotel & Residences Miami, Florida, United States PermanentCompensation Type: · Yearly · Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San ...
-
Front Office Manager
2 weeks ago
Kimpton Hotels & Restaurants Miami Beach, United States**Why We're Here** · We believe heartfelt, human connections make people's lives better. Especially the people who work here. · Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standa ...
vip agent - Hollywood, United States - Seminole Gaming
Description
About Seminole Hard Rock Hotel & Casino Hollywood
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more Please visit to see our full list of benefits
Under the direction of the Manager – VIP Services, the individual offers exceptional personalized service to guests in our high end areas. Provides a number of services, including concierge services and caters to a wide variety of requests from guests.
Essential Job Functions:
High School Diploma or equivalent education required. Bachelor's degree preferred. A minimum of 3 or more years' front desk experience in a high end/luxury hotel required or an equivalent combination of education and/or experience.
Additional Requirements:
Work Environment:
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
