Patient Care Coordinator - Mesa, United States - Happy Ears Hearing Center

Happy Ears Hearing Center

Verified Company

Mesa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Benefits/Perks

Job Summary

Responsibilities

Collaborate with audiologists, patients, families, and healthcare staff
Create personal goals and monitor progress toward goals
Input and maintain patient information in EMR system
Maintains good and appropriate patient relationships
Exercises confidentiality relating to all business and patient information
Distributes electronic intake forms and assists patients in properly completing paper intake forms if necessary
Checks in hearing devices and makes sure they are ready to go prior to patient appointments
Maintains office schedule to maximize productivity and ensure efficiency and confirms nextday appointments
Collects and records payments
Works together with Audiologists to ensure highquality patient care
Ensures coffee/snack station is clean and stocked and lobby/workspace is clean and organized
Performs basic tech duties with hearing aids: device cleanings, and troubleshooting issues
Performs other miscellaneous office duties as assigned

Qualifications

Previous experience as a Care Coordinator or in a similar position is preferred
Strong problemsolving and organizational skills
Ability to manage multiple projects or tasks and prioritize appropriately
Ability to work in fastpaced situations and make sound decisions quickly
Excellent interpersonal skills and high level of compassion
Strong verbal and written communication skills
Experience with hearing loss is a plus
Excellence in customer care. Must deal with patients in a respectful and caring manner