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    Office Clerk - Charlotte, United States - Kimbrell's Furniture

    Kimbrell's Furniture
    Kimbrell's Furniture Charlotte, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionOffice Clerks are the liaison between Kimbrells Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.

    This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

    Responsibilities:
    • Interact with customers diligently, courteously, and professionally while collecting payments.
    • Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
    • Follow set strategies for collection procedures.
    • Monitor accounts to identify outstanding debts.
    • Ability to gather and verify customers personal and credit information.
    • Retain customer loyalty while initiating processes for the collection of payments.
    • Maintain and update records of customers from whom collections are made.

    Requirements:
    • Proven experience or similar role.
    • Cooperation and the ability to work in a team setting is a vital skill required for this position.
    • Knowledge of billing procedures and collection techniques.
    • Working knowledge of MS Office and databases.
    • Patience and ability to manage stressful work situations.
    • Excellent communication skills (written and oral).
    • Problem-solving skills.
    • Weekend and Holiday availability.

    *The above listed are a few of the duties and responsibilities associated with the Credit Clerks role and are not intended to be a comprehensive list of all duties*
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