- Schedule: Full-time
- Job Code: 4770
- Employee Status: Regular
- Grade: M
- Requisition ID: 102114
- Work Arrangement : Hybrid Eligible
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Process Operations Engineer
1 week ago
InsideHigherEd Stanford, United StatesProcess Operations Engineer School of Engineering, Stanford, California, United States Research Nov 16, 2023 Post Date 101438 Requisition #The School of Engineering · Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technol ...
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Senior Cloud Operations Engineer
3 weeks ago
Geosite Stanford, United StatesJob Description · Job DescriptionDescriptionThis position is open to US residents and citizens only · Who We're Seeking · We are looking for Senior Cloud Operations Engineer to help (1) build and maintain our cloud infrastructure using modern orchestration tools; and (2) implemen ...
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Research Associate, Protein Engineering
3 weeks ago
Stanford University Stanford, United States**SCHOOL/UNIT DESCRIPTION**: · Sarafan ChEM-H is an interdisciplinary institute focused on connecting Chemistry, Engineering, and Medicine for Human Health. The institute was founded as a joint venture of the Schools of Medicine, Engineering, and Humanities and Sciences. The prox ...
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Hotel Front Desk Agent
1 week ago
Stanford University Stanford, United States**About Stanford Residential & Dining Enterprises**: · Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedic ...
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Administrative Associate 3
2 weeks ago
Stanford University Stanford, United StatesThe Division of Cardiovascular Medicine is seeking an experienced Administrative Professional to join our dynamic team as an Administrative Associate 3. This is one of 3 new positions we are hiring as we grow our team. Within this role you will play a key part in supporting world ...
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End Processing Specialist
2 weeks ago
Stanford University Stanford, United StatesStanford Libraries is looking for a full time End Processing Specialist to join our Preservation team. The Libraries values are rooted in a commitment of mutual respect and the idea that every member of the staff has something to contribute, and that learning is constant. We seek ...
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Eclipse Technologies Stanford, CA, United States FreelanceWe are seeking a **Commissioning Engineer or Service Engineer with a background in Electrotechnology** to join our team at our Stanford, CA location. This is a full-time or part-time position with a permanent contract. · TRICERA energy specializes in the development, construction ...
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Crimson Enterprises Stanford, United StatesWe offer training positions for electricians for industrial engineering (m/f/d) in cooperation with PITTLER ProRegion Berufsausbildung GmbH. · Your tasks include:Installation, maintenance and repair of electrical equipment, energy supply systems, remote control, communication and ...
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Stanford University Stanford, United StatesStanford University is one of the world's premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our ...
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Community Program Manager
1 week ago
Stanford University Stanford, United StatesThe Stanford Center on Early Childhood, an initiative of the Stanford Accelerator for Learning, seeks a full time Community Program Manager to join our team. The Community Program Manager will work under broad direction of SCEC Leadership to lead, implement, and administer a new ...
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Operations Manager, Reglab
4 days ago
Stanford University Stanford, United StatesThe Regulation, Evaluation, and Governance Lab (RegLab) at Stanford University is hiring a full-time **Operations Manager** to join our rapidly growing team · **About Us**:Stanford RegLab is a social impact lab that partners with government and nonprofits to use machine learning ...
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Life Science Research Professional 1
4 days ago
Stanford University Stanford, United StatesThe Division of Gastroenterology and Hepatology, within the Stanford Department of Medicine, has a long tradition of major contributions in basic research, a new commitment to clinical and outcomes research, a track record of training fellows for academic careers, and a longitudi ...
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Stanford University - Residential & Dining Enterprises Stanford, United States Full time· ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES: · Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford ...
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Application Engineer
3 weeks ago
RAITH AMERICA, INC Stanford, United StatesRaith is a medium-sized, steadily growing company with a team-oriented, international corporate culture. We empower the world with reliable nanofabrication solutions and thus help fulfill the immense promise of the nanoscale. We deliver innovative, high-technology instrumentation ...
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Life Science Research Professional 2
1 week ago
Stanford University Stanford, United States Full timeStanford University is seeking an experienced Immunologist (Life Science Research Professional 2) for a 1-year fixed term who is familiar with basic immune cell functional and signaling assays, in vitro, ex vivo and in vivo. The immunologist will work with the PI on projects focu ...
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Staff Scientist
3 weeks ago
Stanford University Stanford, CA, United StatesResearch Scientist, Molecular Pharmacology #128269;Dean of Research, Stanford, California, United States#128193;Research#128197;101421 Requisition # Sarafan ChEM-H is an interdisciplinary institute focused on connecting Chemistry, Engineering, and Medicine for Human Health. Th ...
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Master Locksmith Lead
2 weeks ago
Stanford University Stanford, United States Full timeThis position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment. · Anticipated Shift: · The anticipated shift is based on the operational needs and can change at an ...
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Clinical Research Coordinator Associate
1 day ago
Stanford University Stanford, United States Full timeThe Stanford Center for Clinical Research (SCCR) is a growing academic research organization within the Stanford Department of Medicine. Our mission is to conduct and promote high-impact, innovative clinical research to improve human health. · At SCCR, we strive to find team memb ...
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Administrative Associate 2
3 weeks ago
Stanford University Stanford, United StatesStanford University, Department of Radiology, Neuroradiology Division is seeking an Administrative Associate 2 position to provide administrative and operational support to the division. · The people and programs comprising Stanford Radiology are world-renowned. Stanford Radiolo ...
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Research Scientist, Molecular Pharmacology
3 weeks ago
Stanford University Stanford, CA, United StatesResearch Scientist, Molecular Pharmacology Dean of Research, Stanford, California, United StatesResearchMar 08, 2024 Post Date101421 Requisition # Sarafan ChEM-H is an interdisciplinary institute focused on connecting Chemistry, Engineering, and Medicine for Human Health. T ...
Contact Center Operations Engineer - Stanford, United States - InsideHigherEd
Description
Contact Center Operations Engineer Business Affairs: University IT (UIT), Stanford, California, United States Information Technology Services Jan 29, 2024 Post Date 102114 Requisition #Contact Center Operations EngineerDESCRIPTION:
The Communications Technologies (CT) Contact Center Operations Engineer reports to the CT Operations Manager within the Stanford University IT (UIT) – IT Infrastructure (ITI), Communication Technologies (CT) organization. This position is a member of a CT operations team that supports the Tier 3 day-to-day operations of Unified Communications (Cisco CUCM, SME, Unity, UCCE, Verint WFM/Call Recording, VoIP Networking, and more) for Stanford University, Stanford Healthcare, and Stanford Medicine Children's Health environments. The CT Contact Center Operations Engineer candidate must demonstrate TIER 3 level expertise for contact center operations with a focus on Cisco UCCE systems (UCCE, CVP, CUIC, Finesse, Peripheral Gateway, etc.) systems and infrastructure, in addition to having familiarization and hands-on experience with Cisco CUCM device (CTI Route Point, Phone, Trunk, etc) and dial plan configuration and troubleshooting. The candidate must also demonstrate their hands-on expertise with performing preventive maintenance and keeping-it-current upgrades of a Cisco UCCE environment. The expected pay range for this position is $161,000 – 200,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.CORE TECHNICAL KNOWLEDGE AND SKILLS REQUIREMENTS:
- Primary focus as TIER 3 day-to-day, preventive maintenance, and keep-it-current upgrade operations responsibility of a UCCE 12.5+ call center environment.Demonstrate TIER 3 expertise on all UCCE components – UCCE, CVP, CUIC, Finesse, Peripheral Gateway, etc. – Configuration and Troubleshooting.Demonstrate TIER 3 configuration and troubleshooting expertise on CUCM 12.5+ that integrates with UCCE components – Jabber, Webex Client, CT Route Point, SIP Trunking, End User Administration, Route/Translation Patterns (Dialplan), etc.Demonstrate TIER 3 expertise with Cisco UCS, ESXi, and VM configuration and troubleshooting in a VMWare/vCenter v7+ environment.Demonstrate TIER 3 troubleshooting expertise with UCCE/Finesse/Device agent issues that include onsite and remote agent environments.Demonstrate familiarization with Cisco Expressway Series (MRA/VCS) environments.Demonstrate familiarization and hands-on troubleshooting experience with capturing/interpreting SIP protocol/ladder stack events and logs for both UCCE and CUCM environments.Demonstrate familiarization with UCCE/CUCM certificate management.
- Technically astute with the fundamentals and principals of Telephony and Unified Communications & Collaboration technologiesTechnical understanding of L2/L3 TCP/IP Networking and ProtocolsTechnical understanding of firewall ports and protocolsProficient with technical documentation/diagram tools such as Microsoft Office, Visio, etc.Demonstrate excellent communications skills both verbally and written.Familiarization with ITIL practices – Change Management, Incident Process, etc.
- Bachelor's degree and five (5) years of relevant experience, or combination of education and relevant experience.
CCNA, CCVP, CCNP, CCIE Voice, UCCE, and ITILPLEASE NOTE: This position has a HYBRID requirement where the candidate will have an agreed upon HYBRID agreement that will require a combination of STANFORD UNIVERSITY CAMPUS ONSITE and workdays on a weekly basis.The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at For all other inquiries, please submit a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Additional Information
