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    Customer Relations Representative - Memphis, United States - Nathan Jones - State Farm Agent

    Nathan Jones - State Farm Agent
    Nathan Jones - State Farm Agent Memphis, United States

    1 week ago

    Default job background
    Full time
    Description
    Benefits:
    • Competitive salary
    • Opportunity for advancement
    • Paid time off
    • Training & development
    ROLE DESCRIPTION:
    As a customer relations representative with Nathan Jones State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

    We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

    RESPONSIBILITIES:
    • Establish customer relationships and follow up with customers as needed.
    • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options.
    • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business by way of answering inbound customer calls and emails.
    • Assist in gather necessary information for policy underwriting.
    QUALIFICATIONS:
    • Dedicated to customer service
    • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
    • Excellent communication skills to assist customers and coordinate with other agency team members
    • Proactive in problem-solving
    BENEFITS:
    • Hourly pay plus commission/bonus
    • Growth potential/Opportunity for advancement within my office
    • Paid time off (vacation and personal/sick days)
    • Health benefits
    • Valuable career-building experience
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