Customer Relations Representative/ Web Program - New York, United States - NYC Bar Association

NYC Bar Association

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
Customer Relations Representative/Web Program Specialist

Department:
Customer Relations and Programs

Reports to:
Director, Customer Relations

FSLA Status:
Non-Exempt

The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students.

The City Bar's mission is to equip and mobilize a diverse legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.

Departmental Functions (hybrid role):

The
Programs Department offers various types of programs for attorneys to update and continue their education in the law as well as earn required Continuing Legal Education (CLE) credit.

In addition to the approximately 130 discrete live programs, we offer live webcasts, online/on demand programs and DVDs/CDs. The excellent quality of the programs is on the level of long-standing organizations whose sole business purpose is CLE. In addition to New York, we are accredited in the States of California, New Jersey and Pennsylvania.

This role serves as the primary administrative and technical support contact for online programs, working closely with the Director of Customer Relations to ensure that all program needs, technical and logístical components are in place to ensure that programs are executed seamlessly.

AREAS OF RESPONSIBILITIES, include but are not limited to:

In conjunction with ITS and the department head, provide internal and external technical support to ensure the high performance, integrity and reliability of online programs.
Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states.
Maintain effective communication with all online web partners.
Create, maintain and send program documents to online web partners for live webcast/webinars and ondemand programs. Upload program documents for live webcast/webinar and ondemand programs.
Track and maintain accurate monthly accreditation reports for live webcast and ondemand programs.
Create value for the City Bar member and customer by providing exceptional customer service.
Identify and access customer's needs to achieve satisfaction and build relationships.
Attract potential members by proactively suggesting information about our benefits, services and products.
Understand membership benefits, policies, qualifications and its various categories, MCLE requirements and CLE policies.
Provide support at programs (including CLE) and membership events as required.
Accurately process credit card and check payments, refunds and cancellations for membership, programs and events.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

Associate level degree or higher, or equivalent experience
Minimum one year of experience in a customer service environment
Can successfully work collaboratively as part of a team as well as independently; team player
Excellent communication skills, both verbal and written
High attention to detail, adherence to deadlines, strong judgment
Ability to manage multiple projects and meet deadlines
Selfmotivated and able to assume responsibility and work autonomously in a professional and resultsoriented manner
Ability and desire to provide excellent customer service
Strong computer skills including Microsoft Office Suite; willing to embrace new technology
Experience with iMIS, Freestone, HTML, a plus
Flexibility to work evening hours and early mornings, when needed for programs held before and after general work hours

Starting salary for this role is
$47,000-$49,500 based on a 35 hour work week (based on experience), plus additional pay for overtime.

We provide a competitive benefits package including generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year's day this year, day off each year for volunteer work, extra time off in the summer), choice of medical plans (some offered at almost no charge to employee), dental, vision, 401K, life insurance, commuter benefits program, Employee Assistance Program, short-term/long-term disability insurance, employee discounts, and more

To apply:

It is suggested that qualified applicants include a cover letter, to explain why you are interested in the position, but it is not required to apply.

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