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Albuquerque

    Inn Room Attendant - Albuquerque, United States - Los Poblanos LP

    Los Poblanos LP
    Los Poblanos LP Albuquerque, United States

    2 weeks ago

    Default job background
    Description
    Inn Room Attendant

    Position overview


    Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission.

    Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits.

    While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.


    Los Poblanos is looking for a reliable and motivated Room Attendant to welcome our guests to our property in a friendly and courteous manner at all times.


    Position type:
    Full-time, non-exempt

    Duties & Responsibilities


    • Act as an ambassador for the property, the Village of Los Ranchos and Albuquerque
    • Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
    • Assist with general guest service tasks such as delivering items to guest rooms, responding to guest requests and addressing lost and found issues as required
    • Escort guests to their room while providing a property tour and brief history overview
    • Maintain inventory, cleanliness and maintenance of guest bicycles
    • Maintain cleanliness and appearance of pool area and fitness center
    • Assist with the set-up of special events and workshops hosted by the Inn
    • Oversee and take care of guest arrivals and departures, focusing on luggage delivery and pickup
    • Maintain a level of security on the property by ensuring appropriate lights are on, locking doors and responding to emergencies
    • Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
    • Stock and cleanout guestroom fireplaces (seasonal)
    • May be required to assist additional departments within when needed such as housekeeping
    Essential Job Functions


    • Greet customers, patrons, or visitors
    • Handle luggage or other possessions for patrons
    • Provide escort or transportation
    • Assist individuals with special needs
    • Provide attraction or event information to patrons
    • Provide patrons with directions to locales or attractions
    • Perform administrative or clerical tasks
    • Clean work areas or facilities
    Requirements


    • Previous experience in hospitality or customer service
    • Alcohol servers license
    • Friendly, goal-oriented and outgoing with great people skills
    • Able to give and carry out direction in a high activity and service-oriented environment
    • Able to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
    • Completion of High School Diploma
    • Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day
    • Able to grasp, lift, carry up to 50 lbs. in short intervals throughout the day
    • Must be able to work a varied schedule to include evenings, weekends and holidays
    • To perform the essential functions of this position, regular and consistent attendance is required
    Preferred


    • Additional language skills (Spanish) would be distinct advantage and benefit
    • Interest in sustainability, food and New Mexico culture
    • Interest in organic farming, agriculture, art and architecture is a plus


    This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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