- Investigate liability and apply appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims such as comprehensive, collision (i.e., multi-vehicle claims, comparative negligence, vandalism/malicious mischief, special investigation), property damage liability, and rental vehicle coverages.
- Negotiate liability for comparative negligence (claimant or adverse carrier).
- Identify coverage concerns, reviews prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate.
- Interact with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
- Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
- Collaborate and set expectations with external and internal business partners to facilitate claims resolution through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
- Apply developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
- Apply knowledge of Auto Physical Damage to adjust claims (excluding files with a TL, PD limits issue, PD Lawsuit, or UMPD).
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs. Various types of claims, including ones of higher complexity may be assigned outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- High School Diploma or General Equivalency Diploma.
- 1 year of customer service experience.
- Progressive experience handling low complexity auto non injury liability claims.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
- US military experience through military service or a military spouse/domestic partner
- Active Adjuster's license
- Bachelor's degree
- 1-2 years recent multi-vehicle claims liability experience
- Guidewire Claims Center experience
- Contract Interpretation: Liability & Physical Damage Coverage (Part A & D)
- Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages
- Arbitration/Subrogation knowledge
-
Entry Level Auto Claims Adjuster
1 week ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need ...
-
Auto Claims Adjuster
1 week ago
Insight Global Colorado Springs, United StatesJob Description · Job DescriptionQualifications: · High School Diploma · 1-2 years auto adjuster experience · Experience handling low complexity auto non injury liability claimsUnderstanding of auto claims contracts · Application of case law, state laws and regulations · Desired ...
-
Auto Claims Adjuster
1 week ago
Insight Global Colorado Springs, United StatesJob Description · Job DescriptionQualifications: · High School Diploma · 1-2 years auto adjuster experience · Experience handling low complexity auto non injury liability claimsUnderstanding of auto claims contracts · Application of case law, state laws and regulations · Desired ...
-
Auto Claims Adjuster
1 week ago
Insight Global Colorado Springs, United StatesJob Description · Insight Global is seeking Auto Claims adjusters to join our team in Phoenix, AZ and Colorado Springs, CO. The Auto Adjuster will adjust complex auto insurance claims presented by or against members to include the full life cycle claims process in settling the cl ...
-
Auto Claims Adjuster
1 week ago
Insight Global Colorado Springs, United StatesInsight Global is seeking Auto Claims adjusters to join our team in Phoenix, AZ and Colorado Springs, CO. The Auto Adjuster will adjust complex auto insurance claims presented by or against members to include the full life cycle claims process in settling the claims. They will he ...
-
Entry Level Auto Claims Adjuster
1 week ago
United Services Automobile Association Colorado Springs, United StatesWhy USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need ...
-
Injury Adjuster
10 hours ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to ...
-
Sr. Injury Adjuster
1 day ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to ...
-
Physical Damage Specialist
5 days ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Manager, Claims Operations
1 week ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Director, Claims Operations
10 hours ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Director, Product Marketing, Home Insurance
10 hours ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Associate Actuary
1 day ago
USAA Colorado Springs, United States Full timeWhy USAA? · Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the ...
-
Director, Claims Operations
1 week ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Automotive Claims Adjuster
1 week ago
Insight Global Colorado, United StatesQualifications: · High School Diploma · 1-2 years auto adjuster experience · Experience handling low complexity auto non injury liability claims · Understanding of auto claims contracts · Application of case law, state laws and regulations · Desired Qualifications: · Bachelors d ...
-
Litigation Specialist
2 weeks ago
California Casualty Colorado Springs, United StatesAn Unwavering Commitment... · At California Casualty, a career means more. In fact, "doing more" is what makes us "us". Serving only firefighters, law enforcement, nurses and educators, we have developed a robust understanding of the unique challenges and risks these extraordinar ...
-
Collision Center Shop Support Attendant I
1 week ago
Lhmvw Colorado Springs, United States** Collision Center Shop Support Attendant I** · **Job Category****:** AUTO-Collision Center **Requisition Number****:** COLLI002623 Showing 1 location ***Reports to:*** Collision Center Manager Effectively communicate with Technicians and management to ensure the Collision Cent ...
-
Claims Representative
1 week ago
California Casualty Colorado Springs, United StatesYou have a gift for connecting with people. You want to make a difference in their lives. Have you thought about a career in insurance? · Insurance is here to stay. People will always want to protect their most valuable assets. That means you're working in a stable industry with ...
-
Parts Specialist
4 days ago
O'Reilly Auto Parts Colorado Springs, United States Full timeCompensation Pay Range: · $ $19.00The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. · ESSENTIAL JOB FUNCTIONS · Follow and promote all compan ...
-
Lead Sales Lot Attendant
1 week ago
Lhmauto Colorado Springs, United States** Lead Sales Lot Attendant** · **Job Category****:** AUTO-Sales Department **Requisition Number****:** LEADS001702 Showing 1 location Maintain ability to handle job stress and effective interaction with others in the workplace. Complete all other job duties as requested by mana ...
Experienced Auto Adjuster - Colorado Springs, United States - USAA
Description
Why USAA?
Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special
The Opportunity
As a dedicated Auto Adjuster, you will adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.
We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months onsite full-time M-F. This position is based in our Colorado Springs, CO office. Relocation assistance is not available for this position. The work schedule is Mon-Fri 10-630pm.
What you'll do:
What you have:
What sets you apart:
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $50,250-83,580.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
By applying, you consent to your information being transmitted by beBee to the Employer, as data controller, through the Employer's data processor SonicJobs.
See USAA Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
