- Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
- Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
- People Skills – ability to collaborate, create rapport, and work effectively with others
- Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
- Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
- Judgment & Discretion – appropriately handle confidential and sensitive information
- Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
- Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
- Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
- Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
- Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
- Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely
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Assistant General Manager - Stowe, United States - Sun & Ski Inn & Suites
2 weeks ago
Description
Job Description
Job DescriptionThe growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team
The Assistant General Manager's primary role is assisting the General Manager in managing the operations of the hotel (including StoweBowl) while ensuring high levels of guest satisfaction. Responsibilities include assisting with driving revenue and controlling expenses to achieve strong financial performance, training and development of team members, providing direction and support to ensure adherence to hotel policies, standards, procedures and expectations, labor and payroll management, etc. The AGM will responsible for scheduling of FOH employees in StoweBowl, ordering and inventory of the bar, training of FOH team members, and filling in as host and bartender when needed.
Pay: $55,000 - $60,000 per year
Core Skills
Experience / Education:
Minimum of 3 years of leadership, management or supervisory experience preferred, as well as a college degree and/or equivalent work experience; solid working knowledge of the principles and practices within the Hospitality Profession, including experiential knowledge required for food and beverage supervision. Prior work in the FOH positions in the F&B industry is a must.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
