- Prepare and serve a selection of drip and specialty coffees from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.
- Confirm guest orders including any special needs or requests using the hotel's point-of-sales system; check completed orders with the guest's original order.
- Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item's taste and preparation methods; maintain a working knowledge of coffee and specialty drinks.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items with manager assistance.
- Assist servers by providing water, bread and butter service, coffee and tea throughout the meal to guests, replacing silverware when necessary, clearing dirty dishes and anticipating guests' needs before requests are made.
- Complete opening and closing sidework as assigned and have all tables set according to standard, check and set the breakfast station, breakdown any buffets, displays or stations between service or when needed.
- Clear tables efficiently and quietly between guests and reset them for specific number of persons.
- Serve food items and coffee in the bar area.
- Set up complimentary coffee stations in Four Seasons Place and the Lounge.
- Display all coffee accompaniments (sugar, cups, etc) and pastry goods.
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Barista and Server Assistant Bayou - Houston, United States - Four Seasons Hotels Limited
Description
About Four Seasons:
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:A lone star welcome in the country's capital of southern cool.
We can't wait to welcome you to Houston, the country's capital of southern cool, where urban sophistication meets bold Texas hospitality.
Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home.After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.
BASIC PURPOSE:Serve guest needs by providing exceptional knowledge of specialty coffees as well as information regarding preparation methods and personalized service.
Assist servers throughout the meal period by providing any necessary items to guest and helping to keep dining area clean and clear.
The candidate selected for this role will be expected to work two barista shifts and three server assistant shifts per week.
ESSENTIAL FUNCTIONS:
