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Grand Prairie

    Manager of Technical Services - Grand Prairie, United States - Safran Group

    Safran Group
    Safran Group Grand Prairie, United States

    4 weeks ago

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    Description
    1.0 SUMMARY OF JOB PURPOSE

    Support Safran Power Units customers and worldwide members with technical advice and solutions.

    2.0 ESSENTIAL DUTIES AND RESPONSIBILITIES


    • Advises executive management and other members of the Safran Power Units team on product issues in support of customer operations.
    • Responds to customer and shop personnel requests for technical support in order to maintain product integrity.
    • Prepares reports required to support customer and company operations.
    • Conducts Engineering Investigations in support of customer requirements.
    • Understands how to manage and prepare responses to both external and internal Customers requests while taking into account the constraints of the company.
    • Coordinates with Safran Power Units Toulouse engineering and support staff to ensure accurate and timely response to customer inquiries and issues.
    • Coordinates with customer engineering staff to ensure timely responses to technical issues.
    • Coordinates all quality issues to ensure satisfactory resolution.
    • Coordinates with Safran Power Units staff to ensure technical accuracy of operations and support of customer technical issues.
    • Coordinates with Safran Power Units teams and customer program management (RR & USN) for RCM and AGE studies
    • Develops and coordinates approval for repair schemes applicable to MRO (maintenance repair overhaul) equipment and overseeing MRB activity.
    • Visits customer sites, hosts customer visits, and attends meetings as necessary to promote positive customer relationships.
    • Travel required - 20%, including internationally.
    3.0 SCOPE AND ACCOUNTABILITIES


    • Develops procedures, identifies technical issues, and recommends solutions to fulfill customer objectives; recommends expenditures.
    • Participate in continuous monitoring of internal controls where necessary and ensure compliance.
    • Manage "Incident" & "Non Incident" Investigation processes: work scoping, progress validation, findings review, root cause identification, report(s) issuance, initiating action plan for root cause elimination - coordinate with Safran Power Units Design Office as need be,
    • Manage Operator Technical Assistance process: troubleshooting in the aim of allowing safe continued operation of Engine or Equipment & preventing unnecessary removals,
    • Manage In-Service product Reliability Study & participate in Product Improvement processes: assist with data collection, perform analysis, generate conclusions, provide in-service highlights reports and initiate Design Change requests.

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