Community Residential Services Site Supervisor - West Chester, United States - Elwyn

Elwyn
Elwyn
Verified Company
West Chester, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
***: The Program Supervisor coordinates and verifies operational and regulatory compliance of identified CRS location(s), including but not limited to the orientation and training of staff, medications oversight, medical appointments, menu compliance, fire drills, room care, outcomes implementation and documentation, physical site maintenance and resolution of vehicle maintenance and repair issues.


DUTIES AND RESPONSIBILITIES:

  • Participate and give input in the interview process and collaborate with the Operations Manager (OM) and Program Specialist (PS) to maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, training, and regular staff meetings
  • Provide timely feedback on Life Skill Associates (LSAs) and Lead LSAs job performance to the OM, and, in the moment, direction and education to the Life Skills Associates, as needed
  • Ensure personnel assigned to their location(s) maintain compliance with training and credentialing requirements
  • Provide ongoing guidance to staff regarding the daily care, instruction, and safety of individuals supported at assigned program site as outlined in the ISP
  • In conjunction with the OM, ensure sites operate in accordance with the organization's quality standards for safety, cleanliness, and comfort, and state licensing and accreditation standards by reviewing including but not limited to routine maintenance and cleanliness of vehicles assigned, environmental audits of physical site, staff documentation of daily shift activities and by delegating or performing corrective action plan completion and following up with site and maintenance staff accordingly
  • Communicate operational needs and status to Operations Manager to maximize overall efficient and effective operations of the site
  • In collaboration with the OM, direct LSA staff in the following to ensure:
  • Accurate and safe completion of medication administration and documentation including but not limited to medical appointment follow up, processing of medication scripts, picking up medication from pharmacy, updating Medical Administration Records (MAR), accurate completion of required paperwork including but not limited to progress notes by staff for submission to program management.
  • Effective utilization of petty cash to purchase items as directed by the Operations Manager
  • Proper utilization of Elwyn property to maximize use of resources for the individuals
  • Completion of monthly and new admission fire drills including documentation of the drills
  • Execution of community outings at the direction of the Operations Manager and/or the Program Specialist (PS)
  • Implementation of care plans toward individual outcomes and support for specific basic individual needs
  • Completion of room care/chores and other aspects of the individual's health and safety requirements
  • Support the transportation team and the OM in the scheduling of, follow through for, and transportation to, medical appointments ensuring medical appointments are kept and adequate staffing levels are maintained in order to keep appointments
  • Create monthly activity calendar based on individual's preferences and as required by ISPs and regulations
  • Communicate use of staffing resources, regarding maximizing resources to fulfill community outing requirements, as directed by the Operations Manager
  • Respond to contact from the community and the families of individuals in the absence of the OM
  • Assemble and maintain personal care books including but not limited to the client face sheet (CFS) and the care record
  • Organize and deliver copies of progress notes to the PS for use in completion of monthly and quarterly reports
  • Participate in the development and implementation of the ISP
  • Complete paperwork and maintain all documentation as assigned
  • Aid in the resolution of problematic situations
  • Assist the Operations Manager to complete MAR reviews in accordance with established Medication Administration regulations
  • Serve as first point of contact during assigned shift/schedule for daily and emergency situations carrying their work phone during all work times to ensure immediate communication with others
  • Complete required trainings to become certified as a medication practicum observer and maintain certification
  • Ensure census is set in electronic record and provide backup to lead LSA for census setting as needed
  • Report any infraction of Elwyn policies to program management
  • Provide oncall coverage as assigned

IMMEDIATE SUPERVISOR:
Operations Manager


DIRECT REPORTS:
None


CONTACTS:
individuals supported, family members/guardians, community members/neighbors, monitors, medical professionals, and Elwyn employees


EDUCATION/SKILLS/EXPERIENCE REQUIREMENTS:

  • High School Diploma required, Bachelor's degree in business or human service field preferred
  • Two (2) years of experience in residential programs for people with disabilities
  • Experience with Microsof
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