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    TSS Mechanical Engineer I - Rome, United States - Bartell Machinery Systems

    Bartell Machinery Systems
    Bartell Machinery Systems Rome, United States

    12 minutes ago

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    Description
    The PositionThis position is a member of the TSS (Technical Support and Service) Department.
    The TSS Mechanical Engineer 1 will report directly to the TSS Team Leader. This position requires basic knowledge of commercial equipment and mechanical abilities.

    Job DescriptionPrimary ResponsibilitiesPerform satisfactory equipment start-up at Customer locations (typically with a two-person engineering team)Install/commission equipment according to defined planning, timelines and operating processes (on-site, US domestic or internationally)Provide correct and adequate equipment training to the Customer's operators and maintenance personnelProvide technical support and service to our CustomersAssist in the compilation and content of equipment manualsWork with Mechanical Assembly team with commissioning prior to domestic/international commissioning tripsPromote the sale of Bartell product and services to our CustomersProvide Sales and Marketing personnel with technical assistance as requiredAssist in Marketing and R&D trialsProvide feedback to Sales, Marketing and RPG departments through visit reportsFollow a Standard Operating Procedure and complete all necessary documentation required per trip requirementsAbility to diagnose and fix problems with Bartell equipment at Customer locationsUtilize technical expertise to provide troubleshooting for customers regarding Bartell machinesIndependent technical assistance maintaining 24 hour technical support hotline as requiredJob RequirementsEducationBachelor's Degree; Associates Degree with 1-2 years of experience; OR High School/Vocational Degree with A minimum of 3 years of job-related experienceSkills & Relevant Work ExperienceMust adhere to all facility-wide safety standards and practices.

    Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skillsCandidate should have intermediate computers skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.Fluency in EnglishAbility to oversee equipment startup and oversee the commissioning process for projects on a frequent basisAdhere to programs and activities that are in full compliance with all related Heico Safety Standards.

    Monitor and maintain accurate records.

    Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations)Ability to travel and work odd hours including frequent foreign and domestic travelFamiliarity with machine alignment and balancingManages daily reporting responsibilities as it relates to the position.

    Background in plant engineering or maintenance with experience in machinery troubleshootingCustomer Interaction or Sales ExperienceGeneral Machine Shop knowledgeExcellent troubleshooting skillsCandidate should have ability to assert themselves in an unbiased manner while maintaining high level of cooperationTravel Requirements:
    Up to 65%EOE M/F/D/V
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