Host - Encanto - Los Angeles, United States - ENCANTO

ENCANTO

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Mission

To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh.

What Makes Us Unique

You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do.

We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us.

Our Concept
**Encanto is a Mexican restaurant that is located in the heart of Los Feliz. Our passion for la cocina Mexicana translates to a menu of bring, bold and seasonal and ingredient-driven cuisine. We have large curated selection of tequilas and agave-driven spirits that elate the palette.

What We Expect:

Hosts will reports to the Encanto Management team to oversee all matters of communication between the restaurant, managers, and guests.

This includes the direction of OpenTable, holidays, incident solutions and guest requests. Essential and other important responsibilities and duties may include, but are not limited to the below;

Responsibilities:

Fun
Hospitable
Hardworking
Warm and friendly demeanor
Ability to show warmth, empathy and hospitality through polished phone skills.
Ability to be on your feet for an entire shift.
Ability to keep up with business needs within the restaurant
Team Player
Positive attitude
Support the service team to ensure guest needs/requirements are met in a timely manner.
Detailoriented
Professional appearance and behavior at all times.
Walk with graceful efficiency through the dining room to assist with service demands.
Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
Be astutely aware of all aspects of Resy: how to make reservations, reservation waitlists, etc.
Answer department telephone using correct greeting and telephone etiquette.
Able to maintain flexible work schedule including overtime as
A minimum of 1 year of experience in a serviceoriented or administrative position within a customerfaced environment (ideally fine dining).
Must have Resy or OpenTable experience.
High school graduate or equivalent vocational training certificate, college degree.
Must be detail
Must be a clear thinker, remaining calm and resolving problems using good judgment.
Punctual, regular and reliable
Strong communication skills and ability to understand and follow written and verbal instructions.
Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds. Able to manage multiple tasks effectively and meet