- Consistently demonstrates superior customer service skills to external and internal guests.
- Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
- Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs of the guest and provides fast, flawless service.
- Executes all service programs to assure prioritization of service to very best guests.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Club JACK and Club JACK registration and membership.
- Provides a warm farewell and thanks guests for visiting.
- Files guest's keys and tickets systematically to ensure efficient retrieval of guest's vehicles.
- Ensures files are properly maintained to reflect the location of all vehicles parked in the valet parking locations.
- Ensures Valet Attendants have completed parking tickets correctly.
- Maintains records of total cars parked and delivered by each attendant and overall totals for the day.
- Offers information to guests regarding directions, transportation and local attractions.
- Maintains a complete supply of brochures, valet tickets, office supplies and any other promotional information that the property is distributing.
- Assists in the coatroom based upon business levels.
- Responsible for assigned cash drawer and is accountable for such funds through audit and financial controls.
- Must be able to collect cash, check, charge for each transaction.
- Complies with all uniform and appearance guidelines.
- Adheres with all internal control procedures, Company policies and procedures.
- Must be able to work independently.
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand English
- High school diploma or equivalent required.
- Prior cashier/general office experience and customer contact experience is preferred.
- Must have strong customer service, written/verbal communication, interpersonal and organizational skills.
- Must be available to work a flexible schedule that includes nights, weekends, and holidays
- Valet parking and office/cashiering experience helpful.
- Must have a neat and clean appearance and mature attitude.
- Must be at least 21 years of age.
- Must possess great interpersonal skills, a cheerful attitude, and be a team player.
- Must be able to work independently.
- Must be able to push, pull, reach, lift, bend, twist, stoop and kneel.
- Responds to visual and aural cues.
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Valet Cashier - Cleveland, United States - JACK Entertainment
