Valet Supervisor - Cleveland, United States - JACK Entertainment

Description

** Valet Supervisor**

**Job Category****:** Support Services **Requisition Number****:** VALET03903 Showing 1 location **Job Details**

**Description**

The Valet Supervisor oversees Valet & Parking Operations and Coat Check and ensures that staff provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Valet/Parking and Coat Check Staff create the first and last impression on the service experience, and it must be truly legendary.

**Role Responsibilities**:

Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.

Responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.

Responsibilities include valet car parking/retrieval, garage and parking oversight, cashiering, coat checking and shuttle services.

Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio/visual components, and ensures the highest level of welcoming and promptness from staff.

Assists in the development and implementation of goals and objectives for the Valet department.

Implements departmental procedures and policies to ensure efficient, safe and secure operations; ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.

Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate.

Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.

Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.

Maintains and review tracking and logging processes to measure and monitor productivity and capacity.

Engages in and drives all aspects of leading employees, including hiring, training, evaluating, coaching, counseling, recognition, team building and development team members.

Drives a sense of urgency within team; ensures attendants run/jog to and from cars.

Sets high personal standards for performance and encourages others to do the same.

Implements initiatives to improve the employee experience and employee opinion ratings.

Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.

Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.

**Who we are**:

As a company, we are JACK Entertainment in case you couldnt scroll up. We are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference.

We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.

**PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:**

Medical, Prescription Drug, Dental, and Vision Coverage

Life and Disability Insurance

Free Parking

Generous Paid Time Off Plan

Discounted Team Member Meals

Education Assistance up to $3,600 a year

401(k) Savings Plan and Match

Health and Safety Mandates Strictly Enforced

Paid Breaks

**THE SMALL DETAILS:**

There are a couple of things that we need from you to make sure youre the right candidate:

**Knowledge, Skills, & Abilities:**

Must be able to work independently.

Must be able to sit, stand or walk for long periods of time (4 hours).

Must be able to respond calmly and make rational decisions when handling employee conflicts.

Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.

Respond to visual and aural cues.

Must have the manual dexterity to operate a computer and other necessary office equipment.

Must be able to tolerate areas containing dust, loud noises and bright lights.

Must be able to work varied shifts, weekends and holidays as needed.

Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.

Ability to speak distinctly and persuasively.

Must be able to read, write, speak, and understand English

**Education & Experience Requirements:**

High School Degree or equivalent

1+ years in customer service industry with a clear passion for service.Ability to work flexible shifts in a 24x7x365 environment.

Must be at least 21 years of age.

Must be a team player

1 year in Valet leadership preferred.

Demonstrated ability to communicate effectively, both verbal and written.

Demonstrated ability to deal effectively with employees at all levels.

Strong organizational and analytical skills.

Computer literacy.

Ability to handle complex and emotional issues.

Act as a role model to other employees and always leads by example.

Adhere to all regulatory, company and department policies and procedures.

Must project professionalism and possess excellent verbal and written communication skills.

Professional appearance.

Must possess a valid drivers license and qualify for/obtain all necessary company licensing and insurance coverage.

**License Requirements:**

None

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**