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    Customer Service Representative - Huntsville, United States - Live Oak Environmental - Customer Service

    Live Oak Environmental - Customer Service
    Live Oak Environmental - Customer Service Huntsville, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    As a Customer Service Representative, you will deliver exceptional care to our customers. Working alongside a great team, you will be responsible for providing reliable, friendly, and consistent service for our customers.

    Compensation:

    hourly

    Responsibilities:
    • Use all available resources to provide efficient and accurate solutions for customer service requests.
    • Respond timely to incoming customer calls and return customer calls as needed.
    • Work in partnership with operations, sales, and other departments to deliver customer satisfaction.
    • Enter data accurately to document information and details about customer calls.
    • Maintain a calm and respectful approach to addressing customer issues.
    • Keep the office neat and clean.
    • Account management includes taking phone payments, making collection calls, and posting fees and payments from customers, ensuring customer accounts stay current.
    • Maintain confidentiality of files and documents of the business
    • Perform basic office duties such as answering telephones, and directing calls, emails, and faxes.
    • Participate in tasks requiring added assistance.
    • Cooperate with co-workers to maintain a friendly work environment.
    • Assist with distribution of forms, continued education materials, correspondence, and announcements to all employees and customers at appropriate times.
    • provide relevant and understandable answers to customers about Live Oak Environmental products and services depending on the customer's situation.
    • Maintain a calm and respectful approach to addressing customer issues.
    Qualifications:
    • Effective communication skills to interact positively with customers.
    • High attention to detail to ensure information is processed accurately.
    • Strong problem-solving skills to address issues with good judgment and available resources.
    • Ability to maintain calm and focus in a high call volume environment.
    • Prior experience in a call center or other customer service-related environment is preferable.
    • Desire to help others and be a team player.

    Shift:

    • 10-hour shift

    Work setting:

    • In-person

    Experience:

    • Customer service: 3 years (Preferred)
    • Call center: 1 year (Required)

    Physical Requirements:

    Includes: Lifting, Carrying, Pushing/Pulling, Sitting, Standing, Squatting/Kneeling, Walking, Speaking, Hearing, Vision, and Manual Dexterity.

    • Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions, and other business interactions.
    • Hearing: Able to hear safety alerts and warning signals.
    • Speaking: Able to engage in conversations in person and via electronic means and deliver information to groups of varying sizes with or without amplification.
    • Carrying: able to occasionally carry up to 20lbs/9kg.
    About Company

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
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