Customer Service Representative - Georgetown, United States - HomeTeam Pest Defense

HomeTeam Pest Defense

Verified Company

Georgetown, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

At HomeTeam
, we put people first.
We make sure at
HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer.
Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's** next all-star player.

Responsibilities:

As a HomeTeam
Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from
HomeTeam Pest Defense.
The Customer Service Representative regularly communicates with internal and external customers of
HomeTeam Pest Defense.
Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (nontermite), schedule service(s) and provide closure for customers
Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
Resolve customer problems with invoices and billing questions
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter servicerelated notes in system software
Provide general marketing information to prospects and customers, as requested
Conduct followup telephone calls with customers for retreats, initial services, and current customers, as directed
Maintain customer files on computer and in filing system
Validate technician paperwork for completeness and accuracy
File technician paperwork in customer files
Update notes in system with technician and other employee customer information
Print, distribute, and review service tickets for technicians
Have a basic knowledge of technician's job and processes of company's treatment processes
Properly follow HomeTeam Pest Defense telephone etiquette procedures
Ability to calm and diffuse angry customers
Escalate appropriate inquiries or problems to managers
Collect and reconcile payments received by technicians

There's plenty of perks too

Competitive pay
$$:

- $17 - $18/hr (33K- 37K)

Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to
6%:
Employee stock purchase plan
Paid time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader

**Why
HomeTeam?**-
HomeTeam is the
#1 pest management company to homebuilders

Currently performs more the 2,000,000 services a year
The company has exclusive technology with its unique
Taexx builtin pest control system during a home's construction
Pest Management Industry is growing and is a recession resistant line of business

-
HomeTeam is financially stable and growing as a subsidiary of
Rollins, Inc
, (NYSE:

ROL), headquartered in Atlanta, GA.

Qualifications:

Minimum Requirements: