Personal Lines Service Representative - West Dundee, United States - Acrisure

Acrisure

Verified Company

West Dundee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years.

Our culture is defined by our entrepreneurial spirit and all that comes with it:
innovation, client centricity and an indomitable will to win.
Job Summary:

The primary function of the Personal Lines Service Representative role is to provide administrative support to our personal lines customers. Quoting new and renewal business, processing personal lines changes, answering the customers' questions and daily interaction with personal lines customers, both on the phone and in persona. The position is accountable to provide a positive customer service experience through general processing and coordination functions to client needs are met accurately and timely.
Responsibilities:

Provides overall administrative support to Personal Lines customers.
Processes and distributes various agency reports.
Provides printing, scanning, folding, collating, stuffing, metering on special projects and mailings.
Processes daily mail for agency; Applies necessary postage for outgoing mail, maintains the mailroom and all aspects of the mail machine; scans, indexes and distributes incoming mail/faxes and deliveries following appropriate confidentiality guidelines.
Handles incoming calls using a multiline phone system, directing callers to the appropriate team member.
Issues certificates of insurance, ID Cards, and mortgage evidences of insurance.
Performs office inventory, ordering and stocking of office supplies.
Accurately enters data into multiple platforms.
Updates driver records and lists and orders Motor Vehicle Records (MVRs) for Service Teams
Troubleshoots Printer and Fax Machine issues as they arise to ensure mínimal downtime.
Coordinates client visits by reserving meetings rooms, preparing necessary materials, and providing food and beverages.
Prints and distributes daily invoices.
Aids in vendor communications necessary for facilities maintenanceSenior Level Responsibilities:
Performs verbal confirmation of insurance coverage to certificate holders as needed.
Recommends process improvements and ensures support workflows are documented and up to date.
Actively takes on tasks and projects and require increased knowledge of the agency management system, insurance/benefits coverage and agency processes.
Prioritizes incoming work requests and proactively collaborates with teammates to anticipate backup and service needs

Requirements:

Current Property and Casualty License is a plus, must be willing to undergo licensing within 1year of employment. Ability to work toward additional professional designations. Strong computer skills and a high level of comfort in a virtual work setting. Strong knowledge of Microsoft Office products. Ability to work in a fastpaced environment with mínimal instruction and a high degree of accuracy and attention to detail. Excellent verbal and written communication abilities. Ability to work well on a team. Strong organizational and multitasking abilities Education/Experience:

High School Diploma or GED.

Minimum of 1 year experience performing administrative functions / 3 years for senior level
Physical Demands:

Long periods in a seated position Screen Exposure Large amounts of typing Must have access to a reliable source of transportation
Benefits & Perks:

Competitive Compensation Industry Leading Healthcare Savings and Investments Charitable Giving Programs Offering hybrid work option Opportunities for Growth Parental Leave Generous time awayAcrisure is committed to making an impact in our communities by giving back, with millions committed to children's health with Helen Devos Children's Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit

or learn more

here

Acrisure is committed to employing a diverse workforce.

All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

To Executive Search Firms &

Staffing Agencies:
Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This