Office Assistant I - Gardner, United States - Heywood Hospital

Heywood Hospital

Verified Company

Gardner, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Location:
Gardner, Massachusetts

Posted Date:04/10/2024

Hiring Manager Name: Andrea Parker_
Facility: Heywood Medical Group_
Department: HMG GEN'L SURGERY, _
Union: Non-Union_
Position Type: Regular_
Position Control #: _
Expected assignment length/Shift Details exp

M-F:
m-f_

Position Hours (Enter Numbers Only): 40_
Shift: Day/Evening_
Weekend Frequency: no_
Holiday Rotation: no_

Job Summary

Under the direction of the Senior Practice Administrator and Practice Manager incumbent is responsible for answering phones, arriving patients, appointment scheduling, insurance verification, referral processing, scheduling of outpatient services, and managing daily deposits.

Accurately documents information provided by patients and processes incoming faxes and daily mail. Incumbent participates in customer service and patient satisfaction initiatives. Must learn and perform new standards and processes as they are implemented and complete any assigned training. Responsible for other duties and locations as assigned. See full description below.

Job Requirements
Minimum Education

High School diploma or equivalent required

Minimum Work Experience

One (1) year of experience in a medical office preferred

Required Skills:

Excellent written and verbal communication skills
Excellent customer service skills
Ability to prioritize tasks in a busy environment
General comfort level with computers/technology and ability to learn programs as needed.
Knowledge of Electronic Medical Records preferred and word processing skills.
Preferred knowledge of medical terminology
Must be able to work flexible shifts, some evenings & weekends may be required.
Reliable transportation in order to travel between locations is also required

Functional Demands
Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Organizational Expectations

Behavioral Attributes:

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Essential Functions

Conducts interactions with everyone in a friendly, courteous and respectful manner.
Goes out of his/her way to offer assistance to others. If he/she cannot offer assistance, then finds someone who can.
Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
Maintains a clean and safe practice and hospital.
Responds appropriately and immediately in emergency situations.
Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
Ensures compliance with regulations to maintain accreditation and licensure.
Complies with the Heywood Healthcare Attendance and Tardiness Policy.
Completed all Heywood Healthcare and Department Specific Mandatory requirements in the prior calendar year.
Reports Incidents in a timely and effective manner.
All employees with direct patient contact are responsible for actively engaging in the practice of, monitoring and enforcing compliance to hand hygiene.
Answers telephones, schedules in office appointments, takes messages accurately and routes appropriately
Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner
Arrives patients, verifies all required fields for most current, up to date patient information. Has patient complete appropriate forms, accurately documents information provided by patients in EMR and completes checkin.
Departs patient from office, provides any necessary patient information and schedules appointments in office and outpatient appointments as needed
Collects copays/payments, maintains records and reconciles daily deposits.
Verifies insurance coverage and eligibility and negates issues prior to patient visit whenever possible
Performs a variety of clerical functions to support office such as typing, filing, scheduling appointments, making phone calls and related duties as required or directed.
Process incoming faxes and daily mail including barcoding and document processing within EMR.
Issues and verifies patients managed care referrals.
Obtains necessary prior

- authorizations for ordered procedures and diagnostic studies as required or directed.

Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients.
Registers patients utilizing computer based registration/scheduling system
Maintains assigned office