Certified Telecommunicator - Martinsburg, United States - Berkeley County Commission

Berkeley County Commission

Verified Company

Martinsburg, United States

6 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

This position is only considering _
certified_ and _
experienced_ Telecommunicators.

*Starting grade and salary within the grade is commensurate with education, certification, and experience*SUMMARY OF WORK:ESSENTIAL TASKS:

Receives all 911 calls for Berkeley County.
Refers nonemergency requests to the correct telephone number.
Receives reports of fire, medical, and police emergencies and utilizing Computer-Aided Dispatch (CAD) processes the information and provides rapid delivery of emergency services.
Provides emergency medical, fire, and police Pre-Arrival and/or Post-Dispatch instructions over the telephone.
Records a daily log of 911 calls and utilizing Computer Aided Dispatch (CAD), maintains records of fire, EMS, and law enforcement activity.
Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol, and mapping software, Telecommunications Device for the Deaf (TDD), etc.
Assists with compilation of various reports and statistical data as required or upon request.
Receives calls related to afterhour public works matters and notifies appropriate supervisors.
Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent spelling skills.
Standard computer keyboard proficiency to successfully adjust to Department's Computer Aided Dispatch (CAD) System.
Ability to remain calm, in an extremely stressful environment.
Ability to get along with, and to successfully communicate with coworkers, the public and media representatives.
Ability to work both independently and as part of a team.
Ability to accurately read maps and to give directions.
Basic computer and data processing skills.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent.
Prior completion of a forty (40) Hour "Basic Telecommunicator Training Course".
Currently Certified in International Academy of Emergency Dispatch Emergency Medical, Fire & Police Dispatch.
At least one year of prior experience as an emergency telecommunicator.
Criminal records check, and detailed background investigation required.

Comparable training and experience may be substituted for the minimum qualifications

SPECIAL REQUIREMENTS:

Possession of a valid Driver's License.
Subject to random drug testing.
Some schedule flexibility will be required occasionally.

PHYSICAL REQUIREMENTS:

Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls.

Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine.

Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.

NOTE:

Hearing tests are included in pre-employment physicals and will be given to employees in this classification on a regular basis.

BERKELEY COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER:

The Berkeley County Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay:
$55, $61,684.00 per year

Benefits: