Overnight Operations Manager - New York, United States - MCR Hotels

MCR Hotels

Verified Company

New York, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Overnight Operations Manager:

1 World Trade Center, New York, NY 10007, USA Req #6563

Thursday, May 9, 2024

The
Overnight
Operations Manager is accountable for assisting the hotel achieve and exceed results in financial metrics, guest-satisfaction, and team-member engagement.

This person will provide support to the hotel and will be involved with varying operational roles in the hotel and assist where needed.

Responsibilities:

Support all aspects of the hotel as requested by the General Manager
Lead hotel team in the development and implementation of individual hotel performance strategies
Ensure implementation of service and standard initiatives with the objective of meeting or exceeding guest expectations
Strive to continually improve our guest and team members satisfaction and maximize financial performance for the hotel
Achieve budgeted revenues, market share performance growth, monitor and control food, beverage, and labor costs, and maximize profitability within all areas of the hotel
Interview, hire, train, and onboard new hires in the hotel and develop specific processes to ensure overall success
Other duties as assigned by the General Manager

Requirements:

2+ years of experience as a department manager, or Assistant General Manager in select service hotels
Excellent time management, organizational and problemsolving skills
Strong communication skills and customer service experience
An aptitude for selfmotivation
Brand experience is preferred
A cando attitude and a handson approach
Strong computer skills

Our Company

MCR is the
3rdlargest hotel owneroperator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a
$5.0 billion portfolio of
148 premiumbranded hotels containing more than 22,000 guestrooms across
37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named
one of _Fast Company_
's 10 Most Innovative Travel Companies of 2020.
MCR is a threetime recipient of the
Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA