Customer Solutions Specialist - Lititz, United States - WebstaurantStore

WebstaurantStore

Verified Company

Lititz, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Solutions Specialist (Remote)

Compensation:
$25.70/hour (this includes $0.70/hr remote work stipend)

Shift: 11:30 AM - 8 PM EST or local time zone equivalent, Monday through Friday

If you're searching for a full-time, permanent work-at-home career, we've got an opportunity for you to join our fast-growing team

Company and Position Summary

The WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide.

As a remote employee, you'll enjoy the same training and support to be successful in your position as employees at our physical corporate locations.

We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country.

Our full-time remote employees will be provided with the essential computer equipment, such as hardware and software, needed to perform the job.

The Customer Solutions Specialist is an action-oriented role where flexible problem-solving is required to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment.

What we have to offer:

A competitive benefits package including paid time off, medical/dental coverage (including telemedicine, 401k match, paid parental (based on tenure), and more
Opportunities for growth and professional development
Indepth training on our varying selection of products and the services we offer
Opportunities to collaborate and connect virtually across teams and departments
Fulltime training staff
Continuous support through various trainings and available mentorships
A focus on work/life balance

What you can expect to learn:

All about WebstaurantStore including the history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems
Best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
Ways you can foster a teamoriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
How to take initiative and use strategic thinking to ensure that WebstaurantStore is the leader in the online food service industry

What we're looking for from you:

Ambition to Learn and Grow
An Internal Drive to Succeed
Ability to work on a Team and Independently
An Entrepreneurial Spirit
Critical Thinking and Problem-Solving Skills
Desire and ability to work in a fastpaced environment
Innovative and Ability to Challenge the Status Quo
A college education (preferred but not required)
Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used by WebstaurantStore to perform daytoday tasks
The space should have a strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)
Access to a home router and modem
Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
Excellent verbal and written communication skills; conversational fluency in English required
Proficient typing abilities

Physical Demands:

Work is performed while sitting and/or standing for at least 8 hours each day
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
Requires the ability to work at a computer for extended periods of time

Remote work qualifications

Access to a reliable and secure highspeed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform daytoday tasks.
Access to a home router and modem

A dedicated home office space that is noise

- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).

A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H1B Visa Sponsorship Not Available, W2 only.