Technical Support Engineer - Miami - Guardz

    Guardz
    Guardz Miami

    3 days ago

    $70,000 - $110,000 (USD) per year
    Description

    Guardz is a cybersecurity company that emerged in 2022 as a significant player, securing $85M in funding and assembling a team of 100 professionals. Our goal is to create a safer digital landscape for small and medium businesses worldwide.

    • We are seeking an experienced Technical Support Engineer who will interact daily with our customers ensuring they have an exceptional experience.

    About the Role

    • In this role you'll troubleshoot complex customer issues, provide technical support end-to-end, collaborate with engineering teams to identify root causes and implement solutions while contributing to knowledge base development and supporting product improvements.

    Responsibilities:

    1. Fast Resolution of Customer Issues - Deliver fast and efficient support addressing customer queries related to our platform.
    2. Bug Identification & Reporting - Identify document report bugs working closely with engineering teams for timely resolutions.
    3. Cross-Functional Collaboration - Partner with Customer Success Engineering Teams prioritize resolve critical customer issues driving product improvements shaping future platforms features enhancements integration delivery feedback data needs app updates successful performance measures growth analytics KPIs SAAS applications user interface UX UIA systems tools coding practices etc..

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