Front Desk Coordinator - Bronx, United States - Health Plus Management LLC
Description
Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, CT, and Upstate NY.
HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).
Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records.
You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.
Responsibilities:
- Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
- Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
- Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
- Maintain the daily operations of the office by following standard operating procedures and guidelines
- Contribute to team effort by smoothly transitioning into daily roles as needed
- Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
- Navigate through NextGen to access and provide patient information
- Maintain compliance by contacting patients to confirm appointments
- Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
- Responsible for the opening and closing procedures of the office as needed
- Assist in comforting the patients and maintaining the reception area
- Other administrative tasks as needed
Knowledge and Experience
- 1+ years of relevant medical administrative experience, preferred
- Experience with medical insurance/verification is a plus
- Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
- Experience with EMR, preferred
- Strong computer knowledge and windows program including Microsoft word/excel
Skills and Abilities
- Bilingual (English/Spanish) required
- Excellent verbal and written communication
- Ensuring a great patient experience by delivering outstanding customer service
- Exceptional organizational and timemanagements skills the ability to multitask is a must
- Adaptability and flexibility while working in a fastpaced environment
- Problemsolving ability and aptitude
- Outcomefocused, with an ability to work under pressure
- A solutionoriented mindset
- A strong sense of urgency and focus in accomplishing tasks
Schedule:
- Full-Time, Monday to Thursday 10:30am to 7:30pm and Saturdays 8am to 1pm
- Full-Time, Monday-Friday, 8am4pm
Pay:
$17.00 per hour
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