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    Technical Analyst - Cleveland, United States - The Sherwin-Williams Company

    The Sherwin-Williams Company background
    Description


    The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities.

    The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime.

    The incumbent will provide configuration, set up, and updates to the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy.

    The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions.

    The role will document and provide suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management.

    They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for the enterprise-wide applications.

    Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration

    Organize and provide data for internal department planning and activities

    Perform basic configuration, setup, and updating of applications

    Assist in loading data into established tables, fields, and system databases

    Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms

    Build reports that facilitate business management and staff decisions

    Set up user access and assist in training users on the applications

    Provide suggestions for changes in applications development, maintenance, and system standards

    Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems

    Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications

    Education

    Required

    Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 3 years of experience in enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support)

    Preferred

    Certifications in ITIL, Microsoft, and/or Oracle

    Knowledge & Experience

    2-4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies

    Knowledge of enterprise-wide applications and software platforms

    Experience with software-as-a-service (SaaS) and enterprise-wide systems

    Experience in configuring and setting up various enterprise-wide applications

    Familiarity with applying security designs and principles to technology-based business solutions

    Experience in database management and maintenance

    Ability to develop custom queries using query and reporting tools

    Knowledge of data management best practices and quality control processes

    Strong analytical and problem-solving skills

    Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors

    Technical Skills

    System Configuration

    Software Development Lifecyle (SDLC) Methodology

    Cloud Technologies & Platforms

    Data Analysis

    Data Modeling

    Data Warehousing & ETL Processes

    Reporting Tools

    Systems Security & Access Control

    Preferred Qualifications

    Exposure to Jira and Agile methodology

    Experience working with Printers and Handheld devices (setup and connectivity).

    Experience assisting with Project Cutover tasks and supporting SIT/UAT milestones.


    This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.


    This position is eligible to work in the office three days a week and has the option to work remotely two days a week.

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