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    Desk Side Analyst - Union, United States - Nordic

    Nordic
    Nordic Union, United States

    4 weeks ago

    Default job background
    Description

    Make a difference. Be happy. Grow your career.

    Position Summary:
    The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

    Position Responsibilities:

    • Manage / repair all technology hardware including but not limited to computers, printers, scanners.
    • Maintain accurate hardware production inventories and spare stock
    • Troubleshooting some software as needed
    • Adheres to all documented processes
    • Travel to off sites to provide same level of support as main campus assignment
    • Assist with project assignments to implement new technologies or hardware
    • Provide on call and project support as needed
    • Assist with movement of I&T assets either receiving new equipment or the decommissioning of end of life equipment
    Position Requirements:
    • Demonstrate a deep understanding of the technical environment and its business return.
    • Strong communications; written and oral
    • Have the necessary communication and interpersonal skills to interact with clients at all levels
    • Can keep up to date with technology as it develops and inform their clients of the potential impact.
    • Be self-managing and capable of prioritizing workload based on client requirements.
    • The ability to work under pressure within a team and the ability to multitask are important attributes for this role
    • The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills
    • Maintain a clean and orderly work environment.
    • The candidate will need to be able to take direction from leads and react to downtimes in the environment.
    • Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
    Education and Experience:
    • College diploma or university degree in the field of computer science, telecommunications, information sciences, or relevant work experience
    Work Type: Fully on-site in Cincinnati, OH region
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