Service Technician - Clifton Park, United States - Hometown Healthcare

Hometown Healthcare
Hometown Healthcare
Verified Company
Clifton Park, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Summary


Hometown Healthcare is a Respiratory Home Medical Equipment & care management company whose purpose is to alleviate the burdens of healthcare.

Founded as Watervliet Pharmacy, Hometown Healthcare has been serving the pharmacy needs of patients and their loved ones since 1953.

Now headquartered in Clifton Park, Hometown Healthcare has evolved over time by adding high-touch and high-tech respiratory products and services, a comprehensive sleep therapy program (for CPAP and Bi-Level patients), and other home medical equipment.

Hometown Healthcare serves a 70-mile radius from the headquarters in New York's greater Capital Region.


Position Summary


The individual fulfilling this role will spend approximately 50% of their time functioning as a Service Technician, and must also satisfy the "Qualifications" and be prepared to "Make an Impact" in accordance with COPD Program Coordinator job description 50% of their time.


How You'll Make an Impact

  • Responsible for ensuring all scheduled orders are properly delivered/picked up on time including collection of customer payments at time of delivery
  • Set up and removal of prescribed medical equipment
  • Ensures receipt of damaged equipment is returned to the warehouse technician for maintenance or replacement
  • Administer home safety assessment by educating customers on safe and effective equipment use, treatment and service requirements on medical equipment
  • Perform assessments/reassessments of each patient's care or service needs
  • Ensures compliance for equipment management, delivery vehicles, and delivery of services and products
  • Participate in On-Call Service Rotation and Delivery Schedule

What You Must Bring to This Role

  • High school diploma or general education degree (GED); or equivalent combination of education and experience required
  • Associates degree from a 2year college and/or 4 years related experience or training; or equivalent combination of education and experience desired
  • Exposure to and comfort with basic math skills, such as addition, subtraction, multiplication, and division required
  • Demonstrated oral and written communication skills required
  • Demonstrated mechanical aptitude required
  • Excellent interpersonal skills, with ability to build personal and teambased relationships with all employees required
  • Valid driver's license required
  • Proven history in delivery and/or service of medical equipment desired
  • A working knowledge of Bright Tree software desired
  • Knowledge of shipping and receiving practices and procedures desired

Values
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Serve to WOW

  • Creating experiences that cause those we serve to become Hometown Healthcare evangelists
-
Empathy & Grace

  • The glue that bonds and preserves a beneficial and longstanding relationship that is comprised of two ideas:
  • Empathy (cognitive): A decision to pause your thoughts and feelings long enough to engage with the thoughts and feelings of another person
  • Grace: Favor (patience, kindness, goodness, gentleness, selfcontrol, etc.) demonstrated to someone especially when they don't deserve it.
-
Teachable Spirit for the Pursuit of Better
- "It got me to where I am, but won't get me to where I need to go, so therefore I must learn and grow"
-
Warrior's Heart

  • Working hard AND producing the results required in spite of the circumstances

Compensation, Benefits & Fun Stuff

  • Be a part of a locally owned & operated business, who values treating everyone with integrity & respect
  • Be a part of a progressive company challenging the status quo
  • Company sponsored benefits program, including retirement plan
  • Generous Paid Time Off and paid holidays

Working Conditions & Physical Efforts

  • Intellectually intense, fasted paced and often changing environment
  • Work is performed in a warehouse and facilities environment
  • May be required to lift up to 75lbs
  • Talking and hearing occur continuously in the process of communicating with leadership & client businesses
  • Transportation to & from work locations
  • Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
  • This role requires moderate physical effort
  • This role occupational exposure from patient and dirty equipment contact

This role is posted in partnership with HR Resolved, Inc.
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