Patient Access - Tempe, United States - American Vision Partners

American Vision Partners

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Intro:

At
American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible.

Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center.

We are focused on building the nation's largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees

Overview:

Responsible for providing clerical and administrative support to our organization's Quality & Corporate Compliance department including compliance with legal and ethical requirements related to patient rights, satisfaction and safety, quality of care and access to care in consultation with the Compliance Officer and the Senior Director of Quality & Corporate Compliance.

This role is primarily responsible for managing Company's Accessibility Office in supporting the company's compliance with state and federal laws applicable to patient rights and non-discrimination.

Responsibilities:

Manages the requests received by the Accessibility Office, assesses patient needs and coordinates needed accommodations.
Assists with managing the Accessibility Office policies and procedures by tracking and recording amendments to these policies, and upcoming renewals.
Works with manager & directors on providing resolutions to patients who have filed escalated grievances warranting corporatelevel responses.
Provides written responses to grievances as warranted.
Investigates and responds to all clinical grievances filed through an external entity (such as the BBB, Attorney General's Office, insurance companies, etc.).
Records, tracks and trends all grievances and reports the results to the Quality Outcomes Specialist.
Researches and processes patient financial customer service adjustment
Identifies patient risk concerns and reports them to the Risk & Privacy Manager.
Provides support to the Quality Outcomes Specialist including, but not limited to, assisting with recording events, compiling data for QAPI and other quality reports, creating reports and special projects as assigned.
Assists in the integration of existing and acquired practices in relation to Value Based Reimbursement initiatives, including but not limited to MIPS and ASCQR programs.
Responsible for fulfilling various state quality reporting requirements such as THCIC (Texas).
Maintains quality reporting tracking spreadsheets.
Responsible for reconciling providers and locations with the IRIS Registry and assist with resolving mapping issues and submitting MIPS data.
Researches and comprehends quality measure specifications and data in order to present and educate providers and staff.
Maintains a high degree of confidentiality and integrity in the Quality & Compliance department.
All other duties as assigned.

Qualifications:

Good knowledge of basic legal or regulatory requirements and procedures in the healthcare setting.
Experience working in ophthalmology and/or optometry clinics, or an outpatient surgery center setting. (preferred)
Experience working with rules and regulations applicable to Title III of the ADA (preferred)
Legal/paralegal experience is a plus
Excellent oral and written communication skills
Highlyanalytical with strong attention to detail
Excellent clerical and/or administrative skills.
Ability to present a professional image of the department to consumers, the public, staff, and Board at all times
Ability to maintain a high level of confidentiality
Highly selfmotivated, flexible, and directed with the ability to also work cooperatively with others as a productive team member
Excellent communication skills, written and verbal, with a high standard of positive interaction with all team members, clinic employees, clients, and members of the community
Ability to support a work team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas
Ability to maintain a positive, solutionfocused demeanor when responding to conflicts or problems
General computer proficiency, including accurate typing, I 0key, and word processing skills with the ability to utilize an electronic health record system

Benefits & Perks:
Y