IT Data Technician - Centerbrook, United States - Nalas Engineering Services, Inc.

Nalas Engineering Services, Inc.
Nalas Engineering Services, Inc.
Verified Company
Centerbrook, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
_
U.S. CITIZENSHIP AND VALID U.S. DRIVER'S LICENSE IS REQUIRED._


Position Overview:

Primary Responsibilities:

  • Frontline Help Desk support for all onsite and remote users, fielding tickets via service desk platform and remote access tools.
  • Maintain IT equipment and software inventory.
  • Address employee's questions surrounding Windows OS, Microsoft 365 and mobile devices.
  • Troubleshoot network connectivity issues, Video Conferencing equipment, and mobile/WiFi issues
  • Help troubleshoot and manage relatively simple hardware, software or network problems and being able to recognize and escalate more difficult problems to Management.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software life cycle.
  • Training users on troubleshooting and diagnosing problems as well as teaching users how to better use Desktop and Office products.
  • Gaining feedback from customers to improve training methods.
  • Providing insight and recommendations on improving IT related systems.

Qualifications:

  • Minimum of 2 years related work experience.
  • Associate degree in computer science or related field.
  • Strong working knowledge of computer systems, hardware, and software.
  • Understanding of basic security techniques and safeguarding data.
  • Good problem solving, analytical, and teamworking skills.
  • Excellent communication and interpersonal skills.


  • EEO Employer

  • Disability/Veteran/Minority/Female/Sexual Orientation/Gender Identity_

Due to federal contractual requirements, applicant must be a U.S. Citizen or Permanent Resident with a valid U.S. Driver's License.

Pay:
$45, $62,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Application Question(s):

  • This position requires U.S. Citizenship or Permanent Residency. Do you meet this requirement? How so?

Education:


  • Associate (required)

License/Certification:

  • U.S. Driver's License (required)

Ability to Relocate:

  • Centerbrook, CT: Relocate before starting work (required)

Work Location:
In person
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