Loan service coordinator - Peachtree City, United States - Randstad

Randstad Peachtree City, United States

3 weeks ago

Description

At Randstad Peachtree City, GA, we are seeking a highly motivated and customer-focused individual to join our client's Customer Service team.

Qualifications:

Previous experience in customer service or a related field is preferred.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
Problem-solving skills, with the ability to think quickly and effectively resolve issues.
Sales experience is a plus, with a demonstrated ability to identify and capitalize on sales opportunities.
Proficient in data entry and navigating computer systems, with a high level of accuracy and attention to detail.
Fluency in English is required, and multilingual abilities are a plus.

Benefits:

Opportunities for growth and advancement within the company.
Dynamic and collaborative work environment with supportive team members and leadership.
Ongoing training and professional development opportunities to enhance your skills and career progression.

If you are a customer-focused individual with a passion for delivering exceptional service and meeting client needs, we encourage you to apply for this exciting opportunity

salary: $31,200 - $35,360 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Communicate promptly and professionally with customers through phone, email, and chat channels to address customer queries, provide updates on loan applications, and assist with any concerns.
Offer accurate and timely information to customers regarding loan products, application processes, repayment terms, the status of their loan applications, any changes in loan terms or conditions, and general inquiries.
Initiate outbound calls to follow up on customer inquiries, resolve issues, or gather necessary documentation for loan processing.
Proactively identify and address any potential issues or concerns raised by customers during interactions.
Utilize language skills to assist non-English-speaking customers, ensuring they receive the same level of service and understanding as English-speaking customers.
Analyze customer needs and financial situations to recommend appropriate loan products or services tailored to their requirements, and provide guidance on loan options, interest rates, repayment plans, and eligibility criteria based on individual customer circumstances.
Identify opportunities to upsell additional loan products, such as insurance, credit protection, or loan consolidation, to maximize sales revenue and enhance customer satisfaction.
Ensure adherence to company policies, procedures, and regulatory guidelines in all customer interactions, documentation, and loan processing activities.
Continuously seek opportunities for personal and professional development.

Skills

Loan Admin and Processing (3 years of experience is required)

Effective Communication

Telephone Etiquette

Issue Resolution

Multilingual Support (3 years of experience is preferred)

Analysis - Sales

Documentation and Compliance (3 years of experience is required)

Data Entry and Accuracy (3 years of experience is required)

Continuous Improvement

Professionalism

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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