Travel & Lifestyle Lead, Member Services - US - Remote

Only for registered members US - Remote, United States

1 month ago

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Job summary

This role as a Member Services Lead Travel & Lifestyle sets the standard for high touch luxury travel support at Atlas You'll serve as both an operator and a coach handling complex high impact travel and lifestyle requests while guiding associates on tone accuracy problem solving and member experience

Responsibilities

  • Serve as a senior point of contact for luxury travel and lifestyle requests including hotels flights private charters villas ground transportation events and bespoke experiences
  • Handle high touch high impact member cases requiring advanced judgment discretion and problem solving
  • Maintain Atlases premium tone across all communication channels Zendesk Slack internal chat
  • Step in on urgent sensitive or VIP member requests to ensure exceptional outcomes

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