Healthcare Representative - Albany, United States - Optum

Optum

Verified Company

Albany, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities.

Use your talents to improve the health outcomes of millions of people and discover the meaning behind
:
Caring. Connecting. Growing together.

As a
Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.

This position is full-time, Tuesday - Saturday. Employees are required to work our normal business hours of 9:00am - 5:30pm. It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 43 New Scotland Ave, Albany, NY Albany Medical Center.

We offer 8 weeks of on-the-job training. The hours during training will be 8:00am to 4:30pm, Monday - Friday.

Primary Responsibilities:

Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
Review medical records and take all necessary actions to expedite benefit approval
Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
Maintain ongoing communication with government agencies regarding the status of claims
Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed
Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems
Willing to work in a fastpaced hospital or healthcare environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED or equivalent experience
1+ years of Customer Service experience
Experience with Microsoft Office products
Ability to travel up to 10% of the time between local healthcare facilities
Ability to work on site at Albany Medical Center, 43 New Scotland Ave, Albany, NY 1220
Ability to work Tuesday
Saturday, 9:00am 5:30pm including the flexibility to work occasional overtime given the business need and weekends
Ability to train Monday
Friday, 8:00am to 4:30pm for the first 8 weeks
Must be 18 years of age or older

Preferred Qualifications:

Bilingual fluency in English/Spanish
1+ years of Customer Service experience

within a hospital or healthcare environment

Knowledge of medical terminology
Previous experience communicating with patients & staff with various educational & socioeconomic backgrounds
Knowledge of federal and state programs that will benefit coverage for clients
EPIC experience

Soft Skills:

Excellent organizational skills
Strong communication skills

Physical and Work Environment:

General office demands
Prolonged periods of standing and walking in hospital facilities
Adherence to facility masking requirements at all times
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

**#RPO #RED