Patient Access Advocate I-ED - Reverend Hugh Cooper Administrative Center
3 weeks ago
We are hiring a Patient Access Advocate I-ED to work at our Reverend Hugh Cooper Administrative Center in Albuquerque, New Mexico.
The ideal candidate will have experience in healthcare and customer service backgrounds.
This is a PRN job opportunity that comes with benefits including medical dental vision short-term long term disability group term life insurance and optional voluntary benefits.
- Responsibilities: Provide exceptional patient experience for patients and patient families by using CARES AIDET and EPE tools Address and attempts to appropriately resolve complaints in the moment by using key words at key times and de escalation processes Ability to manage conflict appropriately request the help of a supervisor when needed Implement PROMISE CARES behaviors in every encounter Educates patients for whom they speak regarding insurance benefits liabilities Ensures accounts are financially cleared at time of service through account review alleviate patient concerns over hospital financial matters Encounter Components Performs the patient registration process Manage the accurate collection of patient data which includes but is not limited to Obtain confirm enter demographic other financial information not obtained during pre registration financial clearance process necessary account completion Obtain missing insurance information include policy number group number date birth phone number if already identified account Verify eligibility benefits online electronic verification system contacting payer directly Qualifications Six months experience healthcare setting one year customer service background All Presbyterian employees receive comprehensive package medical dental vision short term long term disability group term life insurance other optional voluntary Benefits Wellness Presbyterian Employee Wellness rewards program designed provide engaging opportunities enhance health activate well being Earn gift cards more taking active role wellness activities like wellness challenges webinars preventive screening Why work Presbyterian As organization committed improving health communities Hosting growers markets partnering local communities we taking active steps improve health New Mexicans About Presbyterian Healthcare Services Founded New Mexico 1908 locally owned non profit healthcare system nine hospitals statewide health plan growing multi specialty medical group We privately employer nearly employees providers nurses Our health plan serves members statewide offers Medicare Advantage Medicaid Centennial Care Commercial plans AA EOEVETDISABLED PHS drug free tobacco free employer smoke free campuses h4We re Determined Support Well Being | Presbyterian Healthcare Services /h4>
Job description
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